This book is designed as preparation for the Cisco Certified Network Associate Voice test.

Table of Contents

  1. Introduction

Voice Over IP Basics

  1. Analog Versus Digital
  2. Cisco Voice Network Components
  3. Codecs
    1. G.711
    2. G.729
    3. iLBC
  4. Quality of Service
    1. PQ
    2. WFQ
    3. CBWFQ
    4. LLQ

Cisco Unified Communications Manager Express

  1. CME Basics
  2. Dial Peers
    1. Call Legs
    2. Wildcards
    3. Digit Manipulation
  3. Setting CME Up
    1. VLANs
    2. DHCP
    3. Telephony Service Mode
    4. CCP
  4. CME Call Features
    1. Call Transfer
    2. Call Forwarding
    3. Call Parking
    4. Call Pickup
    5. Intercom
    6. Paging
    7. MoH
    8. SNR
  5. Class Of Restrictions

Cisco Unified Communications Manager

  1. CUCM Basics

Voicemail

  1. Unity Express
  2. Unity Connection
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