< Handbook of Management Scales

Contractual completeness (alpha = 0.820; composite reliability = 0.829; AVE = 0.50)

Items

  • We developed an incentive contract with well defined performance reward and penalty clauses.
  • Performance objectives were clearly set forth in the contract.
  • The contract uncluded clauses intended to make switching or re-internalizing the activity easier should the relationship fail.
  • A cross-functional team was involved in contract development and approval.
  • The contract clearly defined a dispute resolution process.
  • All service requirements included in the base pricing were clearly understood by all contract stakeholders.

Source

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