Handbook of Management Scales/Feedback

< Handbook of Management Scales

Feedback (alpha = 0.7643)

Items

Charts showing defect rates are posted on the shop floor.
Charts showing schedule compliance are posted on the shop floor.
Charts plotting the frequency of machine breakdowns are posted on the shop floor.
I am never told whether I am doing a good job. (r)
Information on quality performance is readily available to employees.
Information on productivity is readily available to employees.
My manager never comments about the quality of my work. (r)

Source

Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

Utility

This article is issued from Wikibooks. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.