Description

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

Answer with respect to suppliers of the critical component of the primary product.

• Suppliers send us shipments of this component that conform to specifications.
• Most quality problems in the past have easily been resolved with our suppliers.
• Our suppliers are always eager to resolve quality problems.
• The critical component is durable.
• The critical component’s performance is excellent.
• The critical component is reliable.

Source

• Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.