Computer Support

Computer Support is a computer hardware and software topic that includes computer hardware, networking, laptops, printers, operational procedures, operating systems, security, mobile devices, and troubleshooting.

This course comprises 2 parts, 9 sections, and 58 lessons covering computer support. Each lesson includes a combination of Wikipedia readings, YouTube videos, and hands-on learning activities. The course also assists learners in preparing for CompTIA A+ Certification.

Preparation

This is a second-semester, college-level course. Learners should already be familiar with introductory computer concepts and IT Fundamentals.

Objectives

See the list of all objectives. For specific sections:

Core 1

  1. Mobile Devices
  2. Networking
  3. Hardware
  4. Virtualization and Cloud Computing
  5. Hardware and Network Troubleshooting

Core 2

  1. Operating Systems
  2. Security
  3. Software Troubleshooting
  4. Operational Procedures

Also see the list of acronyms and the list of technologies .

Exam Details

Exam description:

220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing.
220-1102 covers operating systems, security, software and operational procedures.

Number of questions: Maximum of 90

Length of test: 90 minutes

Passing score:

  • 220-1101: 675 (on scale of 900)
  • 220-1101: 700 (on a scale of 900)

Recommended experience:

9 to 12 months hands-on experience in the lab or field

Exam codes: 220-1101, 220-1102

Languages: English, German, Japanese, Portuguese, Thai, Spanish, French

Lessons

Part 1

Part 2

See Also

Wikibooks has a book on the topic of A+ Certification.

References

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