Note that I have run through all the suggestions at How should I install HPLIP binary/proprietary plugin/driver for my HP printer or printer+scanner? and still have the same problem
Running 'Diagnose Queues' says Queue(s) configured correctly using HPLIP.
Running 'Diagnose HPLIB Driver' gives the following (which all looks fine to me):
HP Linux Imaging and Printing System (ver. 3.18.9) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.18.9) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Checking for Deprecated items.... No Deprecated items are found Checking for HPLIP updates.... HP Linux Imaging and Printing System (ver. 3.18.9) HPLIP upgrade latest version ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Latest version of HPLIP is already installed. Checking for Dependencies.... --------------- | SYSTEM INFO | --------------- Kernel: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux Host: isaac Proc: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux Distribution: 12 18.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.18.9 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.18.9 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip-3.18.9 html=/usr/share/doc/hplip-3.18.9 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.18.9 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.18.9 Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1538503165 pending_upgrade_time = 0 latest_available_version = 3.17.10 [settings] systray_visible = 0 systray_messages = 0 [last_used] device_uri = "hpfax:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9H8T11D" printer_name = HP_LaserJet_Pro_MFP_M127fn working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [installation] date_time = 2018-10-02 14:58:53 version = 3.18.9 -------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK - python-xml Python XML libraries REQUIRED - 2.2.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - - OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - - OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.18.9 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.18.9 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------- | External Dependencies | ------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.19.4 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.12.2 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK - --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.18.9 OK - cupsext CUPS-Extension REQUIRED - 3.18.9 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9H8T11D' is a Hewlett-Packard HP_LaserJet_Pro_MFP_M127fn all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model -------------------------------- -------------------------- hp:/usb/HP_LaserJet_Pro_MFP_M127 HP LaserJet Pro MFP M127fn fn?serial=CNB9H8T11D --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP_LaserJet_Pro_MFP_M127fn -------------------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9H8T11D PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd PPD Description: HP LaserJet Pro MFP m127fn, hpcups 3.18.9 Printer status: printer HP_LaserJet_Pro_MFP_M127fn is idle. enabled since Tue 02 Oct 2018 02:55:05 PM EDT Communication status: Good HP_LaserJet_Pro_MFP_M127fn_fax ------------------------------ Type: Fax Device URI: hpfax:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9H8T11D PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn_fax.ppd PPD Description: HP Fax2 hpcups Printer status: printer HP_LaserJet_Pro_MFP_M127fn_fax is idle. enabled since Tue 02 Oct 2018 02:01:21 PM EDT Communication status: Good -------------- | PERMISSION | -------------- USB HP_LaserJet_Pro_MFP_M127fn Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--' Checking for Configured Queues.... Queue(s) configured correctly using HPLIP. Checking for HP Properitery Plugin's.... No plug-in printers are configured. Diagnose completed...
