Errors when opening documents on an external disk with WPS Office

Question

I have installed WPS office (with GNOME - Ubuntu Software) on my Ubuntu and it all works fine. But if I try to open a document on an external drive an error occurs:

Make sure you are permitted to access this file or drive.

Make sure there is enough memory and disk space.

then I change permission in Ubuntu Software, and after that presentations and spreadsheets work normally, but writer still doesn't work.

What could be the problem?

Edit:

I have permission to access the files and folders. For memory I assume that there is enough of it since I can open WPS Spreadsheets and presentation and watch movies from external disk.

wps-office has a removable-media plugin and it is active and since other two programs work I do not think this is a problem here.

Did you already "Make sure you are permitted to access this file or drive" and "Make sure there is enough memory and disk space"? Please [edit] to clarify. — wjandrea, Jan 09 '19 at 20:32

score 2 · Answer 1 · answered Sep 03 '19 at 02:58

If you installed the wps office using snap, you need to connect the wps with removable-media connector, to verify it, run:

snap connections wps-office-multilang

output:

Interface        Plug                                  Slot         Notes
alsa             wps-office-multilang:alsa             -            -
cups-control     wps-office-multilang:cups-control     -            -
desktop          wps-office-multilang:desktop          :desktop     -
gsettings        wps-office-multilang:gsettings        :gsettings   -
home             wps-office-multilang:home             :home        -
opengl           wps-office-multilang:opengl           :opengl      -
pulseaudio       wps-office-multilang:pulseaudio       :pulseaudio  -
removable-media  wps-office-multilang:removable-media  -            -
unity7           wps-office-multilang:unity7           :unity7      -
wayland          wps-office-multilang:wayland          :wayland     -
x11              wps-office-multilang:x11              :x11         -

Check the Slot column of removable-media:

removable-media  wps-office-multilang:removable-media  -            -

To connect removable-media with wps, run:

sudo snap list

Output:

Name                  Version                Rev   Tracking  Publisher           Notes
core                  16-2.40                7396  stable    canonical✓          core
heroku                                       3752  stable    heroku✓             broken
slack                 4.0.2                  17    stable    slack✓              classic
wps-office-multilang  10.1.0.6757-multilang  1     stable    schmolli-christian  -

Copy the exact name of wps (wps-office-multilang), and run:

sudo snap connect wps-office-multilang:removable-media

Output

The output needs to be blank. To check if it works, run:

snap connections wps-office-multilang

Output:

Interface        Plug                                  Slot              Notes
alsa             wps-office-multilang:alsa             -                 -
cups-control     wps-office-multilang:cups-control     -                 -
desktop          wps-office-multilang:desktop          :desktop          -
gsettings        wps-office-multilang:gsettings        :gsettings        -
home             wps-office-multilang:home             :home             -
opengl           wps-office-multilang:opengl           :opengl           -
pulseaudio       wps-office-multilang:pulseaudio       :pulseaudio       -
removable-media  wps-office-multilang:removable-media  :removable-media  manual
unity7           wps-office-multilang:unity7           :unity7           -
wayland          wps-office-multilang:wayland          :wayland          -
x11              wps-office-multilang:x11              :x11              -

Now, the colum Slot of the line removable-media was changed.

Done.

If this does't work, check if your patition is NFTS, if so: Try run on your partition:

ls -la /mnt/your-partition`

If all the files and folders is root:root, you need to inform your partition your user and group, but... NTFS does't know what is a linux user or a linux group, so you need to mount your partition as permissions,users,auto,uid=<YOURID>,gid=<YOUR GROUP>,x-gvfs-show. More details about it, check this link.

Warm regards, and good luck!

score 0 · Answer 2 · answered Mar 18 '20 at 08:12

You can try installing it with dpkg. This worked for me. Remove the old installation from the software center. Download the .deb file here:

http://linux.wps.com/

open the terminal in your download folder and use

sudo dpkg -i <wps-office.deb>

where wps-office.deb is the name of your wps-office file you just downladed.

For me it worked right away to acces all files of my dual boot partition (NTFS) on ubuntu 18.

Errors when opening documents on an external disk with WPS Office

2 Answers2