Can't run Pulse Secure on Ubuntu 19.04 because libwebkitgtk-1.0.so.0 is missing

Question

Is there a way to solve this?

$ /usr/local/pulse/pulseUi
/usr/local/pulse/pulseUi: error while loading shared libraries: libwebkitgtk-1.0.so.0: cannot open shared object file: No such file or directory

It sounds as though you updated from an earlier version of Ubuntu? What application are you trying to run. — Charles Green, Apr 18 '19 at 21:08
right I upgraded from 18.10 trying to run Pulse Secure a VPN client — bartvde, Apr 18 '19 at 21:09
From their website, they don't officially support anything over 18.04, however I did see a tech note there indicating that there was a way to run it on 18.10. You may need to contact them for support https://www-prev.pulsesecure.net/download/techpubs/current/1383/pulse-client/pulse-secure-client-desktop/9.0rx/ps-pulse-9.0r2-supportedplatforms.pdf — Charles Green, Apr 18 '19 at 21:14
Try this wget http://mirrors.edge.kernel.org/ubuntu/pool/universe/w/webkitgtk/libwebkitgtk-1.0-0_2.4.11-4_amd64.deb; sudo dpkg -i libwebkitgtk-1.0-0_2.4.11-4_amd64.deb; sudo apt install -f. — Kulfy, Apr 18 '19 at 21:14
Thanks I then get: dpkg: dependency problems prevent configuration of libwebkitgtk-1.0-0:amd64: libwebkitgtk-1.0-0:amd64 depends on libjavascriptcoregtk-1.0-0 (= 2.4.11-4); however: Package libjavascriptcoregtk-1.0-0 is not installed. libwebkitgtk-1.0-0:amd64 depends on libicu60 (>= 60.1-1~); however: Package libicu60 is not installed. — bartvde, Apr 18 '19 at 21:20
ok got it to work by installing https://ubuntu.pkgs.org/18.04/ubuntu-main-amd64/libicu60_60.2-3ubuntu3_amd64.deb.html and ```wget http://mirrors.edge.kernel.org/ubuntu/pool/universe/w/webkitgtk/libjavascriptcoregtk-1.0-0_2.4.11-4_amd64.deb; sudo dpkg -i libjavascriptcoregtk-1.0-0_2.4.11-4_amd64.deb; sudo apt install -f — bartvde, Apr 18 '19 at 21:37
I upvoted the comment is that what you meant? Or there is another way? Thanks again for your help! — bartvde, Apr 23 '19 at 09:09

jacke · Answer 1 · 2021-04-26T12:40:48.410

Ubuntu 19.04 is not a supported platform for Pulse Secure. You may get it to work by following the instructions below without installing dependencies with the package manager. Note: Use carefully && caution with your own risk.

As root user, run:

dpkg -i pulse-9.0.R3.x86_64.deb
cd /usr/local/pulse/

Allow installation for 19.04 (or 19.10 / 20.04 / 20.10 / 21.04) by sed ( or manually in line 279 in PulseClient_x86_64.sh). In below is it for 19.04/19.10.
```
sed -i "s/UBUNTU_VER\ \=\ 18\ \]/& \|\|\ [\ \$UBUNTU_VER\ \=\ 19 \]/" PulseClient_x86_64.sh
```
May not needed. At least it will fail with packages which not found.
```
./PulseClient_x86_64.sh install_dependency_packages
```

Lets make debs and extra folders:

mkdir /usr/local/pulse/extra
mkdir /usr/local/pulse/debs

Download below packages from archice.ubuntu.com to /usr/local/pulse/debs:

cd /usr/local/pulse/debs
wget http://archive.ubuntu.com/ubuntu/pool/main/i/icu/libicu60_60.2-3ubuntu3_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/w/webkitgtk/libjavascriptcoregtk-1.0-0_2.4.11-3ubuntu3_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/w/webkitgtk/libwebkitgtk-1.0-0_2.4.11-3ubuntu3_amd64.deb

Extract *.deb files on /usr/local/pulse/extra

cd /usr/local/pulse/extra
dpkg -x /usr/local/pulse/debs/libicu60_60.2-3ubuntu3_amd64.deb .
dpkg -x /usr/local/pulse/debs/libjavascriptcoregtk-1.0-0_2.4.11-3ubuntu3_amd64.deb .
dpkg -x /usr/local/pulse/debs/libwebkitgtk-1.0-0_2.4.11-3ubuntu3_amd64.deb .

Which to normal user and export LD_LIBRARY_PATH in command line:

export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu/

On Ubuntu 20.04 (and after) you might need to install libenchant.so.1:

sudo apt-get install libenchant1c2a

On Ubuntu 21.04 you will need to install libenchant1c2a manually:

cd /usr/local/pulse/debs
wget http://archive.ubuntu.com/ubuntu/pool/universe/e/enchant/libenchant1c2a_1.6.0-11.4_amd64.deb
cd /usr/local/pulse/extra/
dpkg -x /usr/local/pulse/debs/libenchant1c2a_1.6.0-11.4_amd64.deb .

As normal user, run pulse secure GUI on command line:
```
/usr/local/pulse/pulseUi
```

Now you should able to see pulseUI and continue with it. Note: For troubleshooting purpose, you can use ldd command to check which libraries are needed, like: ldd /usr/local/pulse/pulseUi

If your organization use MFA, you might face issue with 9.1R11 version: https://community.pulsesecure.net/t5/Pulse-Connect-Secure/Embeded-browser-MFA-login-failure-or-crash-after-login/td-p/45186

Note, if your IT department provided an older version of the Pulse client, you may need the i386 versions of packages mentioned here. Just substitute i386 instead of amd64 in all the URLs and commands listed here. Worked for me with version 5.3r2.0-b853 . — aap, May 14 '19 at 00:34
Didn't work for me after copying and pasting each line, line-by-line. Still getting : error while loading shared libraries: libwebkitgtk-1.0.so.0: cannot open shared object file: No such file or directory — EoRaptor013, Jun 06 '19 at 02:08
I had to hand edit the PulseClient_x86_64.sh file to include v 19. If anyone is interested, I can upload the file with its edits. — EoRaptor013, Jun 06 '19 at 02:49
work like a charm! do you guys know how to run it from the icon launcher? — Francesco Taioli, Mar 05 '20 at 08:51
For Ubuntu 20, see this thread in the Pulse Secure Community: https://community.pulsesecure.net/t5/Pulse-Desktop-Clients/pulseUi-doesn-t-work-in-ubuntu-20-04/td-p/42721 — Matt, Oct 29 '20 at 19:04
On Ubuntu 20.04 you will also need to run this command: sudo apt-get install libenchant1c2a — Matt, Dec 14 '20 at 19:51
Great guide. Thanks. Exporting LD_LIBRARY_PATH doesn't work when you try to run pulseUI from menu under gnome/wayland. Better add it to /etc/ld.so.conf — Maciej Wawrzyńczuk, Sep 17 '21 at 06:50

score 12 · Answer 2 · answered Mar 30 '20 at 17:42

12

On Ubuntu 19.10 (amd64), the following worked for me:

Download libjavascriptcoregtk-1.0-0, libwebkitgtk-1.0-0, and libicu60 corresponding to your architecture (mine was amd64).
Install them with sudo dpkg -i libicu60_60.2-3ubuntu3.1_amd64.deb libjavascriptcoregtk-1.0-0_2.4.11-3ubuntu3_amd64.deb libwebkitgtk-1.0-0_2.4.11-3ubuntu3_amd64.deb; sudo apt install -f.

answered Mar 30 '20 at 17:42

mfg

1,277

5

This should be the correct answer. It coincides with this thread from the Pulse Secure community. – m4l490n Apr 24 '20 at 23:17

score 9 · Answer 3 · edited Oct 31 '19 at 23:55

9

If you want to use Pulse Secure only as a client to connect to a VPN, you can use open connect. Here I go into detail, step by step.

Install the package

sudo apt-get update
sudo apt-get install openconnect

Install certificates

sudo apt-get install ca-certificates
sudo update-ca-certificates

Connect

sudo openconnect --protocol = nc vpn.example.com

References:

http://www.yorku.ca/computing/download/ps-pulse-9.0r1-linux-quickstart-guide.pdf https://websiteforstudents.com/install-openconnect-ssl-vpn-client-on-ubuntu-18-04-18-04/

edited Oct 31 '19 at 23:55

zx485

2,426

answered Oct 31 '19 at 21:13

natanael

91

2

Tried to get PulseClient to work on Ubuntu for at least two hours: failing all the time. Tried openconnect: connected instantly! Thanks! – Jerodev Mar 12 '20 at 13:40
Agreed, here is the link with all the packages: https://www.mediafire.com/file/d2atf7q94bfhx8u/PulseUI-Ubuntu19.04-Dep.zip/file – csgroen May 05 '20 at 12:18

score 4 · Answer 4 · answered Jun 27 '19 at 01:33

4

Please forgive the fact that this is an answer and not a comment. I signed up just to help out on this problem. To piggyback off what @jacke posted above. Follow his guide first!

If you notice that your Pulse Icon no longer works from the launcher do the following:

$ sudo nano /usr/share/applications/pulseUi.desktop

Edit the Exec line to

Exec=/usr/bin/env LD_LIBRARY_PATH=/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu:$LD_LIBRARY_PATH /usr/local/pulse/pulseUi

answered Jun 27 '19 at 01:33

MrJShark0

41
1

This was almost right for me on Kubuntu 19.10. I had to additionally add /usr/local/pulse/ to the LD_LIBRARY_PATH too, like so my Exec looks like Exec=/usr/bin/env LD_LIBRARY_PATH=/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu:/usr/local/pulse:$LD_LIBRARY_PATH /usr/local/pulse/pulseUi – tlnagy Dec 10 '19 at 05:43
this not work for me, the click on the icon doesn't open the app. – Francesco Taioli Mar 05 '20 at 08:52

score 3 · Answer 5 · answered Oct 22 '19 at 15:42

3

For me it was as simple as installing the Pulse deb then running:

sudo /usr/local/pulse/PulseClient_x86_64.sh install_dependency_packages
sudo apt install libwebkitgtk-1.0-0

answered Oct 22 '19 at 15:42

Phil

131
3

This worked for me, only needed the first command, thank you! – Osmar May 22 '20 at 21:37

score 2 · Answer 6 · answered Oct 11 '20 at 11:31

What's given in @Jacke's answer of 2019.05.13 works for me on Ubuntu 20.04 as well, except I couldn't get functional on my system the simple version change via sed in PulseClient_x86_64.sh. This is not least for reasons I describe in my Gist at https://gist.github.com/DannyQuah/44df50362677ce7eb2c6fe1546dbef72. Also, I didn't want to confound my 20.04 repositories with 18.04 ones (which some other proposals I've seen elsewhere seemed to suggest). So the pulse/extra and pulse/debs solution here worked great for me.

To run from the icon launcher, as asked by some above, I navigated to /usr/share/applications and edited pulseUi.desktop there so its Exec matched what you've got above:

Exec=/usr/bin/env LD_LIBRARY_PATH=/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu/:$LD_LIBRARY_PATH /usr/local/pulse/pulseUi

Thanks for the solution, @Jacke.

I've also described what I did in greater detail in my Gist at https://gist.github.com/DannyQuah/44df50362677ce7eb2c6fe1546dbef72.

score 0 · Answer 7 · answered Sep 22 '21 at 17:57

0

If you get this error message on reboot, then you may need to reexport $LD_LIBRARY_PATH, or add this line to your .bashrc

export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu/;

answered Sep 22 '21 at 17:57

James McGuigan

121

Can't run Pulse Secure on Ubuntu 19.04 because libwebkitgtk-1.0.so.0 is missing

7 Answers7

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