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I was asked to upgrade from 19.04 to 19.10 on my dell xps 13 running dual Windows/Ubuntu. I started the process and left.

Came back to a blinking cursor and no matter what I do nothing happens. Can’t even turn off the machine. Tried Ctrl+Alt+F1 up to F12 to no avail. Update: I did a hard reset and managed to reboot but when I booted Ubuntu I got this kernel panic message...

rsreekantan
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  • I tried Fn+Alt+REISUB and this gave me some lines of text sysrq:loglevel... But then nothing happened – rsreekantan Oct 31 '19 at 16:33
  • can you boot the previous kernel? – nobody Oct 31 '19 at 18:06
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    Possible duplicate of My computer boots to a black screen, what options do I have to fix it? – K7AAY Oct 31 '19 at 18:15
  • There were the options of booting up to some other versions - I tried that but while it asked for my password etc it finally said "Aw snap, something has gone wrong" and asked me to log out. When I clicked the log out button the screen slightly changed but then stayed in that position. – rsreekantan Oct 31 '19 at 23:57
  • After playing around with Ubuntu options and using recovery mode I managed to fix it and it appears to work at the moment. What I did was reboot my computer by holding the power button down for 15-20 seconds. Then it rebooted to the dual boot screen. I chose advanced Ubunto options. There were 3 versions + their recovery modes that I could chose from. I chose one of the recovery versions and chose to reinstall some packages and then it worked. – rsreekantan Nov 01 '19 at 05:18

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