Ubuntu Software not loading properly

Question

In my freshly installed Ubuntu 20.04 LTS, Ubuntu Software is not loading properly.

It is loading only Editor's Picks but nothing else. Installed tab is empty and search is not working as well. My internet connection is perfectly working and I am not using any firewall.

This answer worked for me https://askubuntu.com/a/1284673/1148590 — PerBjo, Nov 18 '20 at 12:03

score 177 · Answer 1 · answered Nov 10 '20 at 10:49

177

On Ubuntu 20.04LTS the app called "Ubuntu software" is in reality snap-store (the terminal command running it is "snap-store", not "gnome-software"). Ubuntu 20.04 does not seem to come with gnome-software installed by default. For me, closing the app, then typing

killall snap-store

in a terminal and then re-launching the app solved the problem without a reboot.

answered Nov 10 '20 at 10:49

Arnaud

1,879

9

Solved the issue – MOTIVECODEX Nov 16 '20 at 11:12
1

This solved the issue for me, thanks so much @arnaud – davidawad Sep 07 '21 at 17:41
4

For me closing the snap-store using System Monitor also worked. – BOT_bkcd Sep 19 '21 at 11:53
For me it was also the solution. – Lv2eof Dec 10 '21 at 10:21
Or type it in Alt + F2 – Wadih M. May 06 '22 at 20:54
1

This also works for me. But I wonder why the original problem happens tho at the first place? – Jason May 01 '23 at 08:22

karel · Answer 2 · 2020-11-10T10:56:00.417

20

If all images and software aren't loading in the software app delete the ubuntu-reviews.db file at ~/.local/share/gnome-software/ubuntu-reviews.db. It will be recreated automatically the next time you open Ubuntu Software (the Software app). Open the terminal and type:

killall gnome-software
mkdir -p ~/.local/share/gnome-software/
cd ~/.local/share/gnome-software/
mv ubuntu-reviews.db ubuntu-reviews.db.bak # skip if ubuntu-reviews.db doesn't exist

Then reopen the Software app.

If it still doesn't work you could try reinstalling the Software app.

sudo apt update
sudo apt purge gnome-software
sudo apt install gnome-software

edited Nov 10 '20 at 10:56

answered May 11 '20 at 11:12

karel

114,770

gnome-software: no process found I am getting this. – digiwizkid May 11 '20 at 11:51
That means that Ubuntu Software is already closed, so continue to the next command. – karel May 11 '20 at 11:52
3

No such file or directory ~/.local/share/gnome-software/, please note: I am using 20.04 – digiwizkid May 11 '20 at 11:56
I edited my answer. – karel May 11 '20 at 12:04
1

gnome software is not installed by default on Ubuntu 20.04LTS. What is referred to as "Ubuntu Software" in the app list corresponds in fact to the terminal command snap-store. – Arnaud Nov 10 '20 at 10:44

score 17 · Answer 3 · answered Apr 10 '21 at 12:48

17

In Ubuntu 20.04, it is installed as a snap package named snap-store (not as debian package).

Reinstalling the snap package solved the issue for me. For me it wasn't opening at all.

snap remove snap-store
snap install snap-store

answered Apr 10 '21 at 12:48

Deepak

711

removing and reinstalling snap-store fixed the problem for me. – alabamatoy Aug 30 '22 at 12:29
worked for me too – Robert Rendell Mar 19 '23 at 10:02
thanks worked for me – swxxii Oct 30 '23 at 04:37

score 12 · Answer 4 · edited Nov 18 '20 at 13:05

12

The only thing that has worked so far is

gnome-software refresh

But the terminal has to be kept open. Once it is closed, the apps disappear again.

Update: G. Koçmarlı has posted a working solution on Ubuntu software shows only editors picks 20.04.

edited Nov 18 '20 at 13:05

Kulfy

17,696

answered Nov 16 '20 at 13:23

Laplante Verte

121

score 10 · Answer 5 · answered Aug 26 '20 at 03:10

10

If you're getting unresponsive search, try reinstalling the software center.

sudo apt reinstall gnome-software

answered Aug 26 '20 at 03:10

Ben Winding

733

It says: Package gnome-software is not available, but is referred to by another package. This may mean that the package is missing, has been obsoleted, or is only available from another source – Tayyab Ferozi Jul 29 '21 at 07:54

score 9 · Answer 6 · edited Nov 03 '20 at 19:07

9

All I did was use the command:

gnome-software refresh

and it worked.

edited Nov 03 '20 at 19:07

Nmath

12,333

answered Nov 03 '20 at 18:24

Dave

101

No matching snaps for "gnome-software" – karel Nov 03 '20 at 22:38
Sorry guys who downvote this answer, but this was the only one that works for me. So I upvote this. – Alex8752 Nov 09 '20 at 14:31
This worked for me – Jatin Jun 25 '21 at 19:57
Only solution that worked for me. – run_the_race Feb 12 '22 at 11:19

score 6 · Answer 7 · answered Jul 17 '20 at 10:52

6

I also freshly installed Ubuntu 20.04 and was having problems with Ubuntu Software.

Run

sudo apt install gnome-software

answered Jul 17 '20 at 10:52

Nitav Shah

61

I started testing the answers beginning from the simplest ones. This was the second answer tested and the one that worked for me. – Leonardo Castro Oct 28 '21 at 18:28

score 3 · Answer 8 · answered Sep 29 '20 at 15:43

Instead of installing the gnome-software try:

(Ubuntu has this by default but still you may not have it)This installs the snapd package manager wich ubuntu software uses

sudo apt update
sudo apt install snapd

This installs the snap store using the package manager

sudo apt-get update
sudo snap install snap-store

Ubuntu Software not loading properly

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