Hp printer not printing correctly after ubuntu 20.04 install

Question

I have an Hp printer which was working fine with ubuntu 18.04 through USB cable without installing hplip as I faced problem with it previously.

When printing through wireless the documents were shifted upwards, but was printed perfectly using USB with certain settings in evince.

Now after installing Ubuntu 20.04, documents are shifted upwards also throught USB.

Besides, The printer keeps added and I had more than one printer shown in evince one of which keeps stuck at getting printer information, I also faced many errors like "No suitable Destination Host found by cups-browsed". I Installed the hplip with no success.

Finally decided to make factory reset to the printer and reinstalled Ubuntu with the printer plugged in. Now only one printer added but still the shifting problem exsits no matter what settings I am using.

Sorry for the long question, any help will be greatly appreciated.

Edit: Installing hplip didn't solve the problem at all, actually I was printing without it being installed on Ubuntu 18.04.

Does this answer your question? How to install HPLIP on my Ubuntu to support my HP printer and/or scanner? — N0rbert, Sep 10 '20 at 06:24
I've already installed hplip before reinstalling Ubuntu again and it didn't solve the problem at all, actually I was printing fine without it on Ubuntu 18.04. — Nuhania, Sep 10 '20 at 06:59
This is not specific to HP printers. It happened to me with both a Brother and an Epson after I upgraded from 18.04 to 20.04. I could fix it by removing ippusbxd after reading @rinre 's answer below. — AlejandroVD, Jan 28 '21 at 01:38

score 1 · Answer 1 · edited Sep 17 '20 at 20:56

1

Remove ippusbxd: (run sudo apt remove ippusbxd in terminal)
Delete and reinstall the printer using the GUI printer utility
Print a test page

This worked for me after hours of troubleshooting, I hope it works for you as well!

You might also want to read these related questions where more knowledgeable people than me explain how all printers now are "network printers" or something like that. Apparently removing ippusbxd isn't the most elegant solution, but as long as it works I'm happy :-)

edited Sep 17 '20 at 20:56

Nmath

12,333

answered Sep 16 '20 at 21:27

rinre

21

Thank you for this. In my case my printers began to work right after I removed ippusbxd, no other steps were needed. – AlejandroVD Jan 28 '21 at 01:38
Five months later the printer stopped working again. I can only print the test page and basic text only content. Repeated the steps that worked before, but are not effective now. – AlejandroVD Jun 04 '21 at 01:56
Sorry to hear that @AlejandroVD I am in the middle of a move and haven't set up the printer in my new home yet, so it will be interesting to see if it will work now... – rinre Jun 06 '21 at 19:22

William Le · Answer 2 · 2023-03-03T16:18:15.137

Update

I have now switched over to using ghostscript-printer-app from snap store.

Following the instruction in their github repo:

sudo snap install ghostscript-printer-app --edge

Go to http://localhost:8000/ and specify your printer device and model. It worked right out of the box for me!

Old Solution

I faced the same problem as you did, but in my case I tried to install hplip and got "Device Communication Error" when printing. Below is my approach in case anyone needs it:

1. Remove ippusbxd as suggested by @rinre

sudo apt remove ippusbxd

2. Check the presence of hplip package and its dependencies

dpkg --list | grep .*hplip.*

3. Purge hplip and all of its dependencies

sudo apt purge hplip*

4. Remove partially installed hplip just in case

sudo rm /var/lib/dpkg/info/.*hplip.*
sudo dpkg --configure -a
sudo apt-get update

5. Restart the printer

Turn off (or unplug) and turn on again (plugin)
Go to Ubuntu's Settings > Printers > Add printers
Test your printer