6

I just bought a new laptop called Asus ROG Strix G15 G512LW with i7 and Nvidia RTX, but there is no sound at all. Here are some of my device information:

$ cat /proc/asound/cards

0 [PCH ]: HDA-Intel - HDA Intel PCH HDA Intel PCH at 0xc5418000 irq 155 1 [NVidia ]: HDA-Intel - HDA NVidia HDA NVidia at 0xc5080000 irq 17

$ aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0

I have tried to select HDA Intel PCH from alsamixer and check if there are any muted selection.

Moreover, thanks to this thread on snd_hda_intel options I tried by adding the ones that listed below to the the alsa base:

$ sudo gedit /etc/modprobe.d/alsa-base.conf

options snd-hda-intel model=g50v options snd-hda-intel model=g71v options snd-hda-intel model=dell options snd-hda-intel model= asus-a7j options snd-hda-intel model=asus-a7m options snd-hda-intel model= asus-laptop options snd-hda-intel model=lenovo

But whatever I tried I cannot made it to hear anything.

BTW when I wrote alsamixer and hit Enter I got this message:

$ alsamixer
cannot open mixer: No such device
So I reached it by writing `alsamixer -c 0` and its version is AlsaMixer v1.2.2

It's been a week that I have tried to solve it as a newbie in Ubuntu, so I thought it would be a wise decision to ask your help.

Eliah Kagan
  • 117,780
unaidx
  • 63

5 Answers5

8

On a Asus ROG Strix G17 G712LU-H7009T / Linux Mint 20 (Cinnamon), I faced the same problem (as many Linux users with ALC294 sound chipset). By setting :

options snd-hda-intel model=asus-zenbook

...in /etc/modprobe.d/alsa-base.conf, I was able to have sound on headphones and internal speakers, but the sound volume does not work properly with this modification (100% or 0% only using the OS sound volume control).

So this is a partial solution but this is better than nothing. I tried many solutions involving hdajackretask or alsa-base.conf, or what's described here with no luck. ALC294 seems to be a tough one for Linux :).

I added this configuration on https://doc.ubuntu-fr.org/audio_intel_hda.

EDIT

If like me you experience sound volume troubles (all or nothing) --> https://askubuntu.com/a/1091197/360145

2

For volume control after editing "options snd-hda-intel model=asus-zenbook"

try: My volume is either max volume or muted, no middle ground

0

Please try these commands in a terminal

sudo apt-get install --reinstall alsa-base pulseaudio

and then

sudo alsa force-reload

Restart and check if sound is back or not.

Raffles
  • 768
0

Additionally, after I saw the answer under this question I tried to use hdajackretask with this commands,

sudo apt install alsa-tools-gui
Run hdajackretask

I saw that default codec was NVIDIA GPU 93, so I tried to change it by following this path;

select a codec > Realtek ALC294 >apply now

error:

tee : /sys/class/sound/hwC0D0/reconfig : Device or resource is busy

I would like to share if it leads any idea..

unaidx
  • 63
0

I had the same problem with a Asus Rog Strix G712LV. When I installed Ubuntu Studio 20.4, the sound worked flawlessly. After a kernel upgrade, it stopped working.

options snd-hda-intel model=asus-zenbook

worked for me but I could not control the volume any more. The only solution I found was to stick to kernel 5.4.0-42. No more sound with recent kernels (5.4.0-59 and 5.4.0-60).

I know this is not a long term solution as it can lead to security issues.