I'm having an issue with booting up and waking up on a new laptop. I'd like to know if there are possible solutions or if I should return the device?
I've used Ubuntu for a few years now but only have a basic grasp of the more technical aspects of the system.
The laptop came with Windows 10 and I installed Ubuntu 20.04 without testing to see if the problem was on Windows too.
The problem I'm experiencing is as follows: On startup, the system often hangs on the manufacturer logo. A restart allows me to proceed. The system always loads into GNU grub menu. Selecting "ubuntu 20.04" allows me to proceed. (These last two are more of an inconvinience but I suspect might point to a deeper issue)
My primary issue is this: the system often crashes after waking in an odd way. First, the system hangs on the login screen for a few minutes (Not what I would expect from a new SSD). Next, once I've logged in, apps don't function as expected. For example, in Firefox, I can open new tabs but can't access websites. After interacting with each app (in a limited way) for a period it will crash. In this "mode" the system doesn't power-off from the user interface so I'm forced to do a hard reset.
After the crash and on startup, the system loads grub command line. Input "exit" allows me to proceed.
This crash after waking problem doesn't occur if I wake after a brief sleep (a few seconds).
Sometimes error messages display after the crash but not always. A few examples are:
Read-error on swap-device (253:1:1015920) (the number varies) Buffer I/O error on dev dm-0, logical block 0, lost sync page write EXT4-fs error (dm-0): I/O error while writing superblock psmouse serio1: elantech: failed to query capabilities.
I've updated software, flashed BIOS and hardrive firmware. I used to recieve walls of system errors related to systemd-journald but, since the BIOS updates, I receive fewer error messages however the core issue is unresolved.
I've seen similar issues attributed to a GPU drivers however I'm using on board graphics.
My current suspicion is that there is an error with the hardrive.
Specs: Dell Inspiron 3593 Ubuntu 20.04 10th Generation Intel® Core™ i5-1035G1 Processor 8GB DDR4 2666MHz 256GB M.2 PCIe NVMe Solid State Drive Intel® UHD Graphics with shared graphics memory
I'd like to be able to use the sleep-wake function and boot up without additional input (i.e. in grub and grub menu).
Appreciate any help!
