Intel Wireless AC-9560 doesn't work in Ubuntu 20.04.1

Question

My Intel wireless card has not worked on my laptop for some time. My laptop is dual booted and for a long time I thought it was Windows 10, but after seeing some old questions I think it may be Ubuntu causing the issue.

I just recently updated to Focal (Ubuntu 20.04.1 LTS), because of the issues of Bionic with the wireless card. See previous questions Unable to load iwlwifi for Intel Wireless-AC 9560 card and Broken wifi on ASUS laptop 18.04.

Anyway, updating to Ubuntu 20.01.1 LTS has not solved the issue. My wireless card is still broken not working. It shows no wireless networks when I open Ubuntu settings, but it appears to know the card is there. Windows can also detect the card but says there is a driver issue.

I am not sure what info one might need to debug this problem but here is some basic info:

user@zenbook:~$ uname -r
5.4.0-49-generic

user@zenbook:~$ sudo lshw -C network
  *-network                 
       description: Network controller
       product: Cannon Point-LP CNVi [Wireless-AC]
       vendor: Intel Corporation
       physical id: 14.3
       bus info: pci@0000:00:14.3
       version: 30
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list
       configuration: driver=iwlwifi latency=0
       resources: irq:16 memory:b431c000-b431ffff
  *-network
       description: Ethernet interface
       physical id: 1
       bus info: usb@1:1
       logical name: usb0
       serial: c2:91:b1:f0:da:b7
       capabilities: ethernet physical
       configuration: broadcast=yes driver=rndis_host driverversion=22-Aug-2005 firmware=RNDIS device ip=192.168.42.116 link=yes multicast=yes

user@zenbook:~$ sudo modprobe iwlwifi
user@zenbook:~$ dmesg | grep iwl
    3.359400] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[    3.365215] iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM
[    3.365218] iwlwifi 0000:00:14.3: Found debug configuration: 0
[    3.365974] iwlwifi 0000:00:14.3: loaded firmware version 46.6bf1df06.0 op_mode iwlmvm
[    3.430918] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9460, REV=0x318
[    3.438050] iwlwifi 0000:00:14.3: Applying debug destination EXTERNAL_DRAM
[    3.438382] iwlwifi 0000:00:14.3: Allocated 0x00400000 bytes for firmware monitor.
[    3.441760] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
[    3.441767] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[    3.441782] iwlwifi 0000:00:14.3: Fseq Registers:
[    3.441793] iwlwifi 0000:00:14.3: 0x8FFD2E38 | FSEQ_ERROR_CODE
[    3.441803] iwlwifi 0000:00:14.3: 0xABF742AA | FSEQ_TOP_INIT_VERSION
[    3.441812] iwlwifi 0000:00:14.3: 0xDB830A51 | FSEQ_CNVIO_INIT_VERSION
[    3.441822] iwlwifi 0000:00:14.3: 0xAAD76E9F | FSEQ_OTP_VERSION
[    3.441832] iwlwifi 0000:00:14.3: 0x3A661215 | FSEQ_TOP_CONTENT_VERSION
[    3.441842] iwlwifi 0000:00:14.3: 0x5F92D0C4 | FSEQ_ALIVE_TOKEN
[    3.441852] iwlwifi 0000:00:14.3: 0xE4297F25 | FSEQ_CNVI_ID
[    3.441862] iwlwifi 0000:00:14.3: 0x0F4D169D | FSEQ_CNVR_ID
[    3.441872] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[    3.441915] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP
[    3.441990] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[    3.442065] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[    3.442229] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0xa5a5a5a2, CPU2 Status: 0xa5a5a5a2
[    3.442232] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -5
[    3.442234] iwlwifi 0000:00:14.3: Collecting data: trigger 16 fired.
[    3.689141] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error
[    3.700820] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -5

user@zenbook:~$ dmesg|grep -i firmware
[    0.000000] [Firmware Bug]: TSC ADJUST: CPU0: -222193062 force to 0
[    0.135927] Spectre V2 : Enabling Restricted Speculation for firmware calls
[    0.004439] [Firmware Bug]: TSC ADJUST differs within socket(s), fixing all errors
[    3.365974] iwlwifi 0000:00:14.3: loaded firmware version 46.6bf1df06.0 op_mode iwlmvm
[    3.416775] Bluetooth: hci0: Minimum firmware build 0 week 0 2000
[    3.417402] bluetooth hci0: Direct firmware load for intel/ibt-17-0-0.sfi failed with error -2
[    3.417404] Bluetooth: hci0: Failed to load Intel firmware file (-2)
[    3.438382] iwlwifi 0000:00:14.3: Allocated 0x00400000 bytes for firmware monitor.
[    3.689141] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error
[    3.737985] [drm] Finished loading DMC firmware i915/kbl_dmc_ver1_04.bin (v1.4)

Any help would be great, if anybody managed to fix this issue?

Is this a possible issue? https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi#about_dual-boot_with_windows_and_fast-boot_enabled — chili555, Oct 06 '20 at 17:07
Hi, thanks for responding, I have fast-boot turned off in Windows. — ofionnad, Oct 07 '20 at 13:23
For posterity, I tried the recommended solution here https://askubuntu.com/a/1212600/1133827, which did not fix the problem. It is strange that both the wireless function and the bluetooth do not work. I am starting to think this is a hardware failure and need to replace the wireless card. — ofionnad, Mar 18 '21 at 12:11

score 0 · Answer 1 · answered Mar 12 '21 at 21:55

0

I had this exact output from iwlwifi (Also an AC-9560 adapter on Ubuntu 20.04) and Ubuntu could not identify a wifi adapter.

The fix I stumbled upon was enabling Secure Boot in my BIOS which kind of makes sense in retrospect.

answered Mar 12 '21 at 21:55

David

1

Hi David, thanks for the response! I tried this, turned SecureBoot on, but it did not fix my issue. I have not looked at this in a while, I have just been using a wired connection. I am convinced it is some incompatibility between ubuntu 20.04, the intel wireless card, and iwlwifi. That or it is an actual hardware issue. – ofionnad Mar 18 '21 at 12:06

Intel Wireless AC-9560 doesn't work in Ubuntu 20.04.1

1 Answers1