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I just tried to update my ubuntu from 20.04 to 20.10. It seemed to crash during the update and when my PC restarted, the screen is blank apart from the cursor and occasional flashing messages which say

/dev/nvme0n1p1: clean, 969757/62512152 files, 235279954/250050816 blocks
[FAILED] Failed to start process error reports when automatic reporting is enabled.

I booted into grub menu > recovery mode > fsck and then the following screen happens:

https://i.stack.imgur.com/4hzHL.jpg

I then ran systemtcl status apport-autoreport.service in the root grub menu and got:

systemd[1]: apport-autoreport.services: Start request repeated too quickly
systemd[1]: apport-autoreport.services: Failed with result 'start-limit-hit'
systemd[1]: Failed to start process error reports when automatic reporting is enabled.

And I am now not sure where to go.

Sorry I normally copy and paste error messages in but I couldn't copy or paste here.

EDIT

ls -al /var/crash enter image description here

systemctl --failed enter image description here

systemctl status apport-autoreport.path enter image description here

systemctl status apport-autoreport.service enter image description here

user438383
  • 79

1 Answers1

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At the GRUB menu, try and boot to an older kernel. If that works, then re-run Software Updater. If that doesn't work, reinstall Ubuntu from the Ubuntu Live DVD/USB.

heynnema
  • 70,711
  • This worked by doing the above (entering into root shell prompt) and then running sudo apt-get update.sudo apt-get upgrade,sudo apt-get dist-upgrade and rebooting. – user438383 Dec 10 '20 at 16:16
  • @user438383 Thanks for the detailed update! Good job! – heynnema Dec 10 '20 at 16:29