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I just replaced an aging HP Spectre X360 with an HP Envy X360 Ryzen 5. Everything works fine, except for the fingerprint reader. Following is the error:

failed to claim fingerprint device Synaptics Sensors: Open failed with error: The driver encountered a protocol error with the device

The HP site does not provide any info or drivers. Searching the net, I see similar problems with different machines, but no solutions. Is there anywhere I need to be looking?

Matt Koopmans
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2 Answers2

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The recent HP Envy X360 notebooks ship with a touch-style fingerprint reader, which is not compatible with the Synaptics software just yet. Unfortunately, only swipe-style fingerprint readers can be used at this time. Hopefully this will not always be the case.

  • Thanks Matigo - that clarifies - I'll just wait till it arrives/or accept having to log in with a password (woe is me, dealing with these first world problems). Appreciate your clarification! – Matt Koopmans Feb 01 '21 at 03:22
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Go to Settings, click on Users and click on Fingerprint login and there you go.

BeastOfCaerbannog
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Amshuman
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  • Hi Amshuman - thanks - but that is exactly where the error is presented. However, Matigo has clarified that this particular fingerprint reader is not (yet) supported. - Cjeers! – Matt Koopmans Feb 01 '21 at 03:23