Zoom won't launch on Ubuntu 20.04

Question

Yesterday I installed Zoom on my laptop and worked perfectly. Today, when I wanted to launch it again, it doesn't launch. I installed it using this command:

sudo apt install ./zoom_amd64.deb

and it was installed without errors. I tried reinstalling it and nothing. Here is a log file: https://drive.google.com/file/d/1Ri6oWeJJLdGPOVbWVQgCqOlFZaP4VmCM/view?usp=sharing

Can someone help?

UPDATE: I tried launching Zoom from terminal and it didn't work. However, when I switched to root and tried launching it again, Zoom launched but I can't do anything.

Now when i run from terminal on non-root i get this:Testing for explicit PulseAudio choice... ...and PulseAudio has been explicitly chosen, so using it. — AlexandruWorld, Jul 02 '21 at 19:03
When run on root iget this:mkdir: cannot create directory '/run/user/0': Permission denied realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory realpath: '': No such file or directory Testing for explicit PulseAudio choice... ...and PulseAudio has been explicitly chosen, so using it. No protocol specified xrdb: Permission denied xrdb: Can't open display ':0' — AlexandruWorld, Jul 02 '21 at 19:14
Apparently the problem have been solved. Randomly Live Patch pop up with an error like"machine id can'r enable" and i searched it o internet and solved the problem and then zoom was launching normaly.Also thank you very much for to trying resolve it, I appreciate! — AlexandruWorld, Jul 03 '21 at 06:45
Hi @AlexandruWorld I am having the exact same problems with zoom. When installing the zoom-client with snap I try to run it and get: "Testing for explicit PulseAudio choice... ...and PulseAudio has been explicitly chosen, so using it" and it doesn't launch. When installing from the .deb file pulled from the zoom website in simply won't launch. However, I don't exactly understand how you solved it. Could you clarify? — epiliam, Jul 07 '21 at 10:22

score 6 · Answer 1 · edited Jul 06 '21 at 07:40

6

You can try uninstalling Zoom that was installed from the .deb package and install a snap one:

sudo snap install zoom-client

edited Jul 06 '21 at 07:40

BeastOfCaerbannog

14,585

answered Jul 02 '21 at 17:27

ConMan77

155

I did all you said an the results after using the command is error: snap "zoom-client" is not installed – AlexandruWorld Jul 02 '21 at 17:33
can you share your system specification ? – ConMan77 Jul 02 '21 at 17:34
Processor:Intel Celeron 2.4 GHz ,Intel® HD Graphics 500,4 GB RAM,500 GB SSD – AlexandruWorld Jul 02 '21 at 17:38
I have edited the command. Can you try again ? – ConMan77 Jul 02 '21 at 17:38
Yes,downloading rn – AlexandruWorld Jul 02 '21 at 17:41
Now it has installed – AlexandruWorld Jul 02 '21 at 17:46
Is that working? – ConMan77 Jul 02 '21 at 18:07
No is not working – AlexandruWorld Jul 02 '21 at 18:41
what gpu driver are you using? – ConMan77 Jul 03 '21 at 04:44
I use Intel Graphics – AlexandruWorld Jul 03 '21 at 06:06

score 0 · Answer 2 · edited Jul 06 '21 at 07:38

0

Open Software & Updates, go on Livepatch and if you enable it and get errors like Failed to read Machine ID or this machine ID is already enabled with a different key or is non-unique this is why zoom doesn't launch.

For Failed to read Machine ID you can try the solution found here:

sudo touch /etc/machine-id
sudo systemd-machine-id-setup
cat /etc/machine-id

For this machine ID is already enabled with a different key or is non-unique check this question: Problem trying to use Livepatch

Hope this helps!

edited Jul 06 '21 at 07:38

BeastOfCaerbannog

14,585

answered Jul 03 '21 at 07:04

AlexandruWorld

31

1

I get livepatch is not available for this release – Quinten C Apr 26 '22 at 10:09

score 0 · Answer 3 · answered Nov 09 '22 at 10:36

Nothing happened when zoom was launched from the GUI, when run from the cli it showed the message Testing for explicit PulseAudio choice... ...and PulseAudio has been explicitly chosen Reinstalling the .deb package or using snap did not solve the problem.

Launched pulseaudio:

$ pulseaudio

There was a message in the pulseaudio log: main.c: An error occurred while executing pa_pid_file_create(), which led me to check the alsamixer utility.

Launched alsamixer

$ alsamixer

The alsamixer interface showed that everything was muted (MM). After alsamixer was reconfigured, zoom started.

I hope this solves someone's problem and saves a lot of time.

score 0 · Answer 4 · answered Feb 10 '23 at 20:57

I found a possible solution to maybe not this problem, but after much research I need to share:

Step 1: Find missing packages, in terminal type: (I think you have to have tried to launch zoom from terminal to get this)

ldd /opt/zoom/libdvf.so | grep "not found"

This was my output:

        libxcb-icccm.so.4 => not found
        libxcb-render-util.so.0 => not found

Step 2: Install missing packages, in terminal:

In my case

sudo apt install libxcb-icccm4 libxcb-render-util0

Step 3: Profit (It works!)

Zoom won't launch on Ubuntu 20.04

4 Answers4