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The Tweaks app opens with no problems to me, but when it comes to opening the Extensions app, the app instantly crashes, Ubuntu doesnt even prompt me to report a crash and etc. Restarting the GNOME shell, restarting the whole pc didnt work for me, I tried reinstalling gnome-tweaks several times but nothing. If someone could help me I would appreciate it.

Ubuntu Version: "21.10"

GNOME Version: 40.4.0

dido@dido:/$ ls -al ~/.local/share/gnome-shell/extensions

total 8


drwxrwxr-x 2 dido dido 4096 Feb 20 22:13 .


drwx------ 3 dido dido 4096 Feb 21 00:43 ..


dido@dido:~/linux-wallpaperengine/build$ ls -al /usr/share/gnome-shell/extensions


total 20


drwxr-xr-x 5 root root 4096 Oct 12 23:45 .


-xr-x 7 root root 4096 Oct 12 23:48 ..


drwxr-xr-x 2 root root 4096 Oct 12 23:45 ding@rastersoft.com


drwxr-xr-x 3 root root 4096 Oct 12 23:45 ubuntu-appindicators@ubuntu.com


drwxr-xr-x 3 root root 4096 Oct 12 23:45 ubuntu-dock@ubuntu.com

dido@dido:~/linux-wallpaperengine/build$ gnome-shell-extension-prefs
The gnome-shell-extension-prefs program is deprecated.

Run gnome-extensions-app (from the gnome-shell-extension-prefs package)
for extension management, or use the gnome-extensions command line tool.

Extensions can use the ExtensionUtils.openPrefs() method.
dido@dido:~/linux-wallpaperengine/build$

dido@dido:~/linux-wallpaperengine/build$ ls -al /var/crash
total 21916
drwxrwsrwt  2 root     whoopsie    4096 Feb 20 22:14 .
drwxr-xr-x 14 root     root        4096 Oct 12 23:54 ..
-rw-r-----  1 dido     whoopsie 9561763 Feb 20 19:26 _usr_bin_gjs-console.1000.crash
-rw-r--r--  1 dido     whoopsie       0 Feb 20 12:12 _usr_bin_gjs-console.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 20 12:12 _usr_bin_gjs-console.1000.uploaded
-rw-r--r--  1 dido     whoopsie       0 Feb 17 13:28 _usr_bin_shotwell.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 17 13:28 _usr_bin_shotwell.1000.uploaded
-rw-r-----  1 dido     whoopsie 9444044 Feb 20 22:14 _usr_lib_xorg_Xorg.1000.crash
-rw-r-----  1 dido     whoopsie 3411133 Feb 20 12:13 _usr_share_discord_Discord.1000.crash
-rw-r--r--  1 dido     whoopsie       0 Feb 20 12:13 _usr_share_discord_Discord.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 20 12:13 _usr_share_discord_Discord.1000.uploaded
Danail Tenev
  • 1

1 Answers1

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You're experiencing a LOT of crashes besides the Extensions app. Let's get a few basics out of the way first...

Processor

i7-8550U

BIOS

Dell Vostro 3578

You have a very old BIOS version 1.4.1 from Jun 14, 2018. There's a newer BIOS available, version 1.16.0 from Jan 17, 2022, and can be downloaded here.

File System Check

  • boot to a Ubuntu Live DVD/USB in “Try Ubuntu” mode
  • open a terminal window by pressing Ctrl+Alt+T
  • type sudo fdisk -l
  • identify the /dev/sdXX device name for your "Linux Filesystem"
  • type sudo fsck -f /dev/sdXX, replacing sdXX with the number you found earlier
  • repeat the fsck command if there were errors
  • type reboot

Memory Test

Go to https://www.memtest86.com/ and download/run their free memtest to test your memory. Get at least one complete pass of all the 4/4 tests to confirm good memory. This may take a few hours to complete.

heynnema
  • 70,711