2

I am using the HPLIP installed from repository, since the one from HPLIP download usually does not install, due to dependencies issues.

When I open the HPLIP Toolbox I get crash with main cause at /usr/share/hplip/toolbox.py. If I run this Phython I get:

HP Linux Imaging and Printing System (ver. 3.22.10)
HP Device Manager ver. 15.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


Traceback (most recent call last):
  File "/usr/share/hplip/toolbox.py", line 280, in <module>
    toolbox = ui.DevMgr5(version, device_uri,  None)
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/share/hplip/ui5/devmgr5.py", line 238, in init
    core =  CoreInstall(MODE_CHECK)
            ^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/share/hplip/installer/core_install.py", line 240, in init
    self.passwordObj = password.Password(ui_mode)
                       ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/share/hplip/base/password.py", line 94, in init
    self.__readAuthType()  # self.__authType
    ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/share/hplip/base/password.py", line 119, in __readAuthType
    distro_name = get_distro_std_name(os_name)
                  ^^^^^^^^^^^^^^^^^^^
NameError: name 'get_distro_std_name' is not defined. Did you mean: 'get_distro_name'?

The solution I implemented was to edit file /usr/share/hplip/base/password.py and replace get_distro_std_name() by the get_distro_name(), used on previous Ubuntu, 22.10.

Line 119:
From
        distro_name = get_distro_std_name(os_name)

To
        distro_name = get_distro_name().lower().replace(" ","")


Line 323
From
        distro_name = get_distro_std_name(os_name)


To
        distro_name = get_distro_name().lower()

How can this be reported to team in charge of HPLIP code in Ubuntu?

Regards

guiverc
  • 30,396
Fernando Sprocati
  • 51
  • If it's https://packages.ubuntu.com/lunar/hplip you mean, refer to the top right and click on bug reports and you'll get a new page of bugs, where you can check to see if its already reported, or click the report a bug top right to start a new bug report. Rather than start it online, I'd suggest using ubuntu-bug hplip on your terminal though. See https://help.ubuntu.com/community/ReportingBugs (Include your suggested fix in the bug report) – guiverc Apr 26 '23 at 13:33
  • 2
    Does this answer your question? How do I report a bug? – guiverc Apr 26 '23 at 13:33
  • Thanks guiverc. This answer my question. – Fernando Sprocati Aug 06 '23 at 19:33

2 Answers2

3

The solution I implemented was to edit file /usr/share/hplip/base/password.py and replace get_distro_std_name() by the get_distro_name(), used on previous Ubuntu, 22.10.

Line 119: From distro_name = get_distro_std_name(os_name)

To distro_name = get_distro_name().lower().replace(" ","")

And Line 323 From distro_name = get_distro_std_name(os_name)

To distro_name = get_distro_name().lower()

Fernando Sprocati
  • 51
-1

Followed the advice from Fernando Sprocati and now my HPLIP Toolbox launches. This was on a completely clean installation of 23.04.

Simon West
  • 1