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  • Around 4 days ago I performed the suggested software updates and since then my notebook crashes on wake up, please help me debugging and solving it.

    • Right now, when I wake up the notebook I see a black screen with what I believe are logs from the kernel

    • The only option forward is a power cycle by pressing and holding the power button

    • I followed the steps suggested in this answer for restoring the state of before the update, but the problem persists.

  • The problem seems related to nvidia drivers but I can't say for sure.

  • Find below information about the error itself and about my system.

Information about the error itself

  • This is the first messages I see when I wakeup the system:
[ 9839.255865] snd_hda_intel 0000:01:00. 1: Unable to change power state from D3cold to DO, device Inaccessible
[ 9840.789274] snd_hda_codec_hdmi hdaudioC1D0: Unable to sync register 0x7f0800. -5
[ 9842.206773] Bluetooth: hci0: Malformed MSFT vendor event: Ox02
[ 9842.513179] mei_me 0000:00:16.0: hbm: pg entry response: state mismatch [OFF, 0]
[ 9842.513195] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71, state = 2.

Information about my system:

  • This is my Notebook:
Notebook Acer Aspire Nitro 5 AN515-52-72UU Intel® Core™ i7-8750H RAM de 16GB SSD de 128GB HD de 1TB GeForce® GTX 1050Ti 4GB 15.6” FHD Windows10
  • This is my ubuntu:
ggm@ggm-nitro5:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 22.04.3 LTS
Release:    22.04
Codename:   jammy
ggm@ggm-nitro5:~$ uname -r
6.2.0-34-generic
  • Tell me what other information I can provide.
tsmotter
  • 21
  • It looks like your sound card doesn't survive the suspend/wake-up. Check this thread on how to disable the sound module. (just to verify it is that module) – kanehekili Oct 09 '23 at 21:02
  • @kanehekili THanks for the reply. I was able to blacklist the snd_hda_intel module. I restarted the machine and confirmed that it was not loaded. Unfortunatelly the problem still exists, the only difference is that now the first line that shows up is Bluetooth: hci0: Malformed MSFT vendor event: 0x02 instead of the snd_hda_intel line....

    Is there a way I can fetch these logs after I power cycle my machine?

     – tsmotter Oct 10 '23 at 01:47
  • journalctl -b -1 (or -2...) will show you the logs from boot -1. To find errors you might need some more switches like -x -e. See also my related answer - use the barebone kernel commands to find out which driver fails. – kanehekili Oct 10 '23 at 07:24
  • same problem here, Acer Aspire A715-71G, downgraded Nvidia driver from 535 to 470 for trooubleshooting, no change – G. Debailly Oct 22 '23 at 15:13
  • Same problem. Acer Nitro 5, Lubuntu 22.04.3 LTS x86_64, NVIDIA GeForce GTX 1050 Ti Mobile, NVIDIA driver 470.199.02. Problem started for me after updating kernel to 6.2.0-35. Current workaround for me is to boot with 6.2.0-32 kernel. – Julian Neuer Oct 29 '23 at 18:00

0 Answers0