Video Card not recognized or installed

Question

I have this video card: Video card RX5500XT 8G D6 Gaming Graphics Card with 8G/128bit/GDDR6 Memory 16GHz

Ubuntu 22.04 LTS dual boot with Windows 11 home edition

But either it is not recognized or installed. As there is nothing shown in additional drivers.

What could be an issue?

Found this page: https://www.amd.com/en/support/graphics/amd-radeon-5500-series/amd-radeon-rx-5500-series/amd-radeon-rx-5500-xt

Should i install this proprietary driver?

inxi -Fxxzc0

System:
  Kernel: 6.2.0-34-generic x86_64 bits: 64 compiler: N/A Desktop: GNOME 42.9
    tk: GTK 3.24.33 wm: gnome-shell dm: GDM3
    Distro: Ubuntu 22.04.3 LTS (Jammy Jellyfish)
Machine:
  Type: Desktop System: HP product: Victus by HP 15L Gaming Desktop TG02-0xxx
    v: N/A serial: <superuser required> Chassis: type: 3
    serial: <superuser required>
  Mobo: HP model: 89D8 v: SMVB serial: <superuser required> UEFI: AMI
    v: F.12 date: 04/17/2023
CPU:
  Info: 6-core model: AMD Ryzen 5 5600G with Radeon Graphics bits: 64
    type: MT MCP arch: Zen 3 rev: 0 cache: L1: 384 KiB L2: 3 MiB L3: 16 MiB
  Speed (MHz): avg: 1835 high: 3900 min/max: 1400/3900 boost: enabled
    cores: 1: 3900 2: 1400 3: 1400 4: 1400 5: 1508 6: 2393 7: 2993 8: 1400
    9: 1400 10: 1400 11: 1431 12: 1400 bogomips: 93422
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD Navi 14 [Radeon RX 5500/5500M / Pro 5500M] driver: amdgpu
    v: kernel pcie: speed: 16 GT/s lanes: 16 ports: active: HDMI-A-1
    empty: DP-1,DP-2,DP-3 bus-ID: 03:00.0 chip-ID: 1002:7340
  Device-2: AMD Cezanne vendor: Hewlett-Packard driver: amdgpu v: kernel
    pcie: speed: 8 GT/s lanes: 16 ports: active: none empty: DP-4,HDMI-A-2
    bus-ID: 0f:00.0 chip-ID: 1002:1638
  Device-3: Sunplus Innovation NexiGo N930AF FHD Webcam type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 3-2:2 chip-ID: 1bcf:2283
  Display: wayland server: X.org v: 1.21.1.4 with: Xwayland v: 22.1.1
    compositor: gnome-shell driver: gpu: amdgpu display-ID: 0
  Monitor-1: HDMI-A-1 model: LG (GoldStar) FULL HD res: 1920x1080 dpi: 102
    diag: 551mm (21.7")
  OpenGL: renderer: AMD Radeon RX 5500 XT (navi14 LLVM 15.0.7 DRM 3.49
  6.2.0-34-generic)
    v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes
Audio:
  Device-1: AMD Navi 10 HDMI Audio driver: snd_hda_intel v: kernel pcie:
    speed: 16 GT/s lanes: 16 bus-ID: 03:00.1 chip-ID: 1002:ab38
  Device-2: AMD Renoir Radeon High Definition Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16
    bus-ID: 0f:00.1 chip-ID: 1002:1637
  Device-3: AMD Family 17h HD Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16
    bus-ID: 0f:00.6 chip-ID: 1022:15e3
  Device-4: Sunplus Innovation NexiGo N930AF FHD Webcam type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 3-2:2 chip-ID: 1bcf:2283
  Sound Server-1: ALSA v: k6.2.0-34-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8852AE 802.11ax PCIe Wireless Network Adapter
    vendor: Hewlett-Packard driver: rtw89_8852ae v: kernel pcie:
    speed: 2.5 GT/s lanes: 1 port: d000 bus-ID: 0c:00.0 chip-ID: 10ec:8852
  IF: wlp12s0 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
    lanes: 1 port: c000 bus-ID: 0d:00.0 chip-ID: 10ec:8168
  IF: enp13s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
    bus-ID: 1-12:3 chip-ID: 0bda:2852
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
    bt-v: 3.0 lmp-v: 5.2 sub-v: 6d7a
Drives:
  Local Storage: total: 4.64 TiB used: 14.14 GiB (0.3%)
  ID-1: /dev/nvme0n1 vendor: TeamGroup model: TM8FP4004T size: 3.73 TiB
    speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 36.9 C
  ID-2: /dev/sda vendor: Western Digital model: WDS100T2B0A-00SM50
    size: 931.51 GiB speed: 6.0 Gb/s serial: <filter>
Partition:
  ID-1: / size: 876.1 GiB used: 14.13 GiB (1.6%) fs: ext4 dev: /dev/sda3
  ID-2: /boot/efi size: 511 MiB used: 9.5 MiB (1.9%) fs: vfat
    dev: /dev/sda2
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 30.0 C mobo: N/A
  Fan Speeds (RPM): N/A
  GPU: device: amdgpu temp: 35.0 C mem: 0.0 C fan: 0 device: amdgpu
    temp: 33.0 C
Info:
  Processes: 398 Uptime: 1m Memory: 30.68 GiB used: 2.1 GiB (6.8%)
  Init: systemd v: 249 runlevel: 5 Compilers: gcc: N/A Packages: 1840
  apt: 1827 snap: 13 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13

:

**~$ sudo journalctl  -b 0**
Oct 14 19:23:08 kernel: Linux version 6.2.0-34-generic (buildd@bos03-amd64-059) (x86_64-linux-gnu-gcc-11 (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #34~22.04.1->
Oct 14 19:23:08  kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic root=UUID=d8f416ca-3502-4819-b537-83e98bada650 ro quiet splash vt.handoff=7
sudo lshw -c video
  -display

       description: VGA compatible controller
       product: Navi 14 [Radeon RX 5500/5500M / Pro 5500M]
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: /dev/fb0
       version: c5
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi vga_controller bus_master cap_list rom fb
       configuration: depth=32 driver=amdgpu latency=0 mode=1920x1080 resolution=1920,1080 visual=truecolor xres=1920 yres=1080
       resources: iomemory:7c0-7bf iomemory:7e0-7df irq:92 memory:7c00000000-7dffffffff memory:7e00000000-7e0fffffff ioport:f000(size=256) memory:fcc00000-fcc7ffff memory:fcc80000-fcc9ffff
  -display
       description: VGA compatible controller
       product: Cezanne
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:0f:00.0
       version: c9
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi msix vga_controller bus_master cap_list
       configuration: driver=amdgpu latency=0
       resources: iomemory:7e0-7df iomemory:7e0-7df irq:33 memory:7e20000000-7e2fffffff memory:7e30000000-7e301fffff ioport:e000(size=256) memory:fc800000-fc87ffff

Please attach more system info: sudo apt install inxi and then inxi -Fxxzc0 in terminal — R A, Oct 14 '23 at 19:42
Look at your system startup log (watch your kernel discover the hardware) with the terminal command sudo journalctl -b 0. Read man journalctl. — waltinator, Oct 14 '23 at 20:03

score 0 · Answer 1 · answered Oct 15 '23 at 05:09

0

It is both recognized and installed. It uses open source drivers which should be fine. Learn how to use a dedicated GPU in Ubuntu as it's not used by default

answered Oct 15 '23 at 05:09

R A

551

Video Card not recognized or installed

1 Answers1