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Doing an install of Ubuntu 20 on a brand new Dell Precision 3581. The high level problem is that wired connections work but there's no wireless options in the Network settings (i.e. the wireless network adapter isn't being found).

I tried manually installing the Intel network drivers (https://www.linuxfordevices.com/tutorials/ubuntu/no-wi-fi-adapter-found-error). I've also played around with BIOS settings (using Dell BIOS 1.4.1, I've turned Fast Boot options off, enabled UEFI Network Stack). But haven't really gotten any progress.

The strange thing is that in any of the other posts I've been able to find about this problem, they all at least have an actual product name for the network device when they run lshw and so those posts have answers relavant to their hardware, but all mine says is "Intel Corporation". Not sure what that means though.

Also, I'd prefer to be using the 20.04 HWE kernel but have tried both.

$ sudo nmcli device
DEVICE     TYPE      STATE      CONNECTION         
enp0s31f6  ethernet  connected  Wired connection 1 
lo         loopback  unmanaged  --

$ sudo lshw -C network -network:0 UNCLAIMED
description: Network controller product: Intel Corporation vendor: Intel Corporation physical id: 14.3 bus info: pci@0000:00:14.3 version: 01 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix cap_list configuration: latency=0 resources: iomemory:620-61f memory:62631a4000-62631a7fff
-network:1 description: Ethernet interface product: Intel Corporation vendor: Intel Corporation physical id: 1f.6 bus info: pci@0000:00:1f.6 logical name: enp0s31f6 version: 01 serial: 4c:d7:17:11:81:ff size: 10Mbit/s capacity: 1Gbit/s width: 32 bits clock: 33MHz capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=5.15.0-88-generic duplex=full firmware=0.2-4 ip=10.69.152.135 latency=0 link=yes multicast=yes port=twisted pair speed=10Mbit/s resources: irq:131 memory:9f280000-9f29ffff

Additional troubleshooting commands:

$ lspci -nnk | grep 0280 -A3
00:14.3 Network controller [0280]: Intel Corporation Device [8086:51f1] (rev 01)
    Subsystem: Intel Corporation Device [8086:4090]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:51e8] (rev 01)
    Subsystem: Dell Device [1028:0c07]

$ sudo modprobe iwlwifi $


$ sudo dmesg | grep iwl $

uwh547
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  • Please edit your question to show the result of the terminal commands: lspci -nnk | grep 0280 -A3 and: sudo modprobe iwlwifi and: sudo dmesg | grep iwl Welcome to Ask Ubuntu. – chili555 Nov 03 '23 at 22:07
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    @chili555 Thanks for the Welcome! Long time lurker first time asker :)

    lspci -nnk | grep 0280 -A3:

    00:14.3 Network controller [0280]: Intel Corporation Device [8086:51f1] (rev 01) Subsystem: Intel Corporation Device [8086:4090] 00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:51e8] (rev 01) Subsystem: Dell Device [1028:0c07]

    sudo modprobe iwlwifi: empty response

    `sudo dmesg | grep iwl``: empty response

    – uwh547 Nov 03 '23 at 22:26
  • Please see: https://askubuntu.com/questions/1488786/lenovo-laptop-p14s-gen-4-drivers-problem I suggest you try a live session of 22.04 LTS or even 23.10. Install which ever one works. – chili555 Nov 03 '23 at 23:20
  • 8086:4090 from your lspci output points at an Intel AX211 card. Support for this was NOT mainstream until 22.04+. You've found a solution by using a different kernel which packages a different set of iwlwifi, etc. but upgrading to 22.04 or using the 20.04 HWE kernel will be your solution. – Thomas Ward Nov 07 '23 at 22:07

1 Answers1

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There were three alternate kernel versions that were able to work with my wifi chip and fixed overall the wifi issue:

I ended up using .67 for my own applications, but all three worked

uwh547
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  • This is because 20.04 is too old to support the AX211 card. Support for that series was not made available until the kernels you indicated or Ubuntu 22.04. My suggestion would be upgrade to 22.04 for continued hardware support, or install the HWE kernel for 22.04 – Thomas Ward Nov 07 '23 at 22:06