ESM apps are disabled, even though they are enabled

Question

The image explains it all, I've activated esm-apps, although it doesn't seem like they're activated. On pro status it says they're on, but when I'm logging to my PC it clearly says they're disabled.

If you run sudo pro status does it actually show enabled or disabled? — Terrance, Dec 02 '23 at 03:46
if i'm doing fresh install when attaching my code during it, it doesn't work either — paolo_001, Dec 02 '23 at 04:33
From what I can see it is the update-notifier that is not setting the ESM Apps message to enabled even though they are. If you cat the file /var/lib/update-notifier/updates-available you will see that message about it being disabled. I am trying to look further into if you can force the update-notifier to check that and change it. — Terrance, Dec 02 '23 at 04:36

score 0 · Answer 1 · answered Dec 02 '23 at 05:14

The message that you are seeing is because the update-notifier for some reason is not updating the /var/lib/update-notifier/updates-available file with the proper information that the esm-apps are enabled.

To get it to show that the apps are enabled you can do it as a 3 step process.

Disable the esm-app by running sudo pro disable esm-apps
Remove the updates-available file by running sudo rm /var/lib/update-notifier/updates-available
Re-enable the esm-apps by running sudo pro enable esm-apps and now it should say enabled when you log back in.

Example:

terrance@terrance-ubuntu:~$ ssh intrepid
Welcome to Ubuntu 22.04.3 LTS (GNU/Linux 6.2.0-37-generic x86_64)
System information as of Fri Dec  1 10:01:23 PM MST 2023
System load:  0.49                Processes:              250
  Usage of /:   77.0% of 454.44GB   Users logged in:        0
  Memory usage: 5%                  IPv4 address for bond0: 10.0.0.220
  Swap usage:   0%                  IPv4 address for tun0:  10.8.0.1
Expanded Security Maintenance for Applications is enabled.
0 updates can be applied immediately.
You have new mail.
Last login: Fri Dec  1 22:00:56 2023 from 10.0.0.100
terrance@Intrepid:~$ sudo pro disable esm-apps
Updating package lists
terrance@Intrepid:~$ exit
terrance@terrance-ubuntu:~$ ssh intrepid
Welcome to Ubuntu 22.04.3 LTS (GNU/Linux 6.2.0-37-generic x86_64)
System information as of Fri Dec  1 10:07:32 PM MST 2023
System load:  0.42                Processes:              246
  Usage of /:   77.0% of 454.44GB   Users logged in:        0
  Memory usage: 5%                  IPv4 address for bond0: 10.0.0.220
  Swap usage:   0%                  IPv4 address for tun0:  10.8.0.1
Expanded Security Maintenance for Applications is enabled.
0 updates can be applied immediately.
You have new mail.
Last login: Fri Dec  1 22:01:24 2023 from 10.0.0.100
terrance@Intrepid:~$ sudo pro status
SERVICE          ENTITLED  STATUS       DESCRIPTION
anbox-cloud      yes       disabled     Scalable Android in the cloud
esm-apps         yes       disabled     Expanded Security Maintenance for Applications
terrance@Intrepid:~$ sudo rm /var/lib/update-notifier/updates-available
terrance@Intrepid:~$ sudo apt update
Ign:1 http://dl.google.com/linux/chrome-remote-desktop/deb stable InRelease
Ign:2 http://download.webmin.com/download/repository sarge InRelease

Hit:3 https://dl.google.com/linux/chrome/deb stable InRelease

Hit:4 http://us.archive.ubuntu.com/ubuntu jammy InRelease . . . . . .
terrance@Intrepid:~$ cat /var/lib/update-notifier/updates-available
Expanded Security Maintenance for Applications is not enabled.
0 updates can be applied immediately.
56 additional security updates can be applied with ESM Apps.
Learn more about enabling ESM Apps service at https://ubuntu.com/esm
terrance@Intrepid:~$ sudo rm /var/lib/update-notifier/updates-available
terrance@Intrepid:~$ sudo pro enable esm-apps
One moment, checking your subscription first
Updating Ubuntu Pro: ESM Apps package lists
Ubuntu Pro: ESM Apps enabled
terrance@Intrepid:~$ cat /var/lib/update-notifier/updates-available
Expanded Security Maintenance for Applications is enabled.
0 updates can be applied immediately.

ESM apps are disabled, even though they are enabled

1 Answers1