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Upon trying to install "Software modem" or the "SmartLink modem daemon", a proprietary driver, I get the error

SystemError: E:Unable to correct problems, you have held broken packages." Is their anyway to fix this?

Zanna
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hannahoflane
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1 Answers1

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Try this:

sudo apt-get update
sudo apt-get upgrade

and report results. You may also check the "broken" packages in Synaptic package manager and reinstall/remove them.

Danatela
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  • http://paste.ubuntu.com/5835151/ Might I mention that without this driver I can not access the internet. – hannahoflane Jul 02 '13 at 04:40
  • Do you have any fallback network connection? Does the wired Ethernet work? If there is any way to connect to the Internet, this will be much easier. – Travis G. Jul 02 '13 at 05:25
  • I cannot connect to ANY wireless networks, I will try wired Ethernet and report back. – hannahoflane Jul 02 '13 at 05:34
  • Ethernet works and even after trying your suggestions I got a new error, telling me to refer to jockey.log. Also, it seems if I leave the computer alone a wall of white on black text appears and freezes the mouse and keyboard forcing me to turn it off. Upon trying to do your commands again I get an error about dkpg being locked because it is being accessed by another program, even though no other programs are running. – hannahoflane Jul 02 '13 at 19:12
  • @hannahoflane, if you sure that no other programs are using the lock, you can remove it manually: rm /var/lib/apt/lists/lock. Before doing this I recommend run pkill apt. – Danatela Jul 03 '13 at 01:58