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I had this same problem when previously using ubuntu 13.10, among other issues with my Windows dual boot. So I wiped the hard drive, re-installed ubuntu stand alone, and I still get the same dang error!

Error message:
**'Unable to access “BCM21553 Thunderbird”'**  !and 
**'Unable to open MTP device '[usb:001,004]'**

Sorry, screenshot to upload since "You need at least 10 reputation to post images???"

I searched several forums previously and finally found a solution.

However, when I rebooted later, the error still comes up and I don't remember which solution worked originally.

Please help!

Thanks, ~ loco

also, I get several Software Updater failure errors (don't know if this coincides with this or other ubuntu problems)

MOBILE: Samsung Y GT-S5360 Android 2.3.5 gingerbread

LAPTOP: Samsung 64-bit AMD E-450 APU with Radeon HD Graphics × 2

2707974
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user280690
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  • i have a samsung galaxy ace and i get the same warning. but when i tap to turn on mass storage, it would mount. that is the only thing i need it for is to transfer files. i do not get what you would want to do apart from this. – aveemashfaq May 12 '14 at 06:49

1 Answers1

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I had the problem yesterday with a friends phone. I had to go into synaptic, and install mtp-tools.

Once installed, the phone connected OK.

enter image description here

Mitch
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