31

When I start steam in a terminal, I get the following error messages

charlie@SteamMPL:~$ steam
rm: no se puede borrar «/home/charlie/.steam/steam»: Es un directorio
rm: no se puede borrar «/home/charlie/.steam/bin»: Es un directorio
Running Steam on ubuntu 14.04 64-bit
STEAM_RUNTIME is enabled automatically
[2014-08-03 11:50:13] Startup - updater built Jul 15 2014 18:14:26
Installing breakpad exception handler for appid(steam)/version(1405474565_client)
libGL error: failed to load driver: swrast
Looks like steam didn't shutdown cleanly, scheduling immediate update check
Installing breakpad exception handler for appid(steam)/version(1405474565_client)
[2014-08-03 11:50:14] Checking for update on startup
[2014-08-03 11:50:14] Buscando actualizaciones disponibles...
Installing breakpad exception handler for appid(steam)/version(1405474565_client)
[2014-08-03 11:50:14] Download skipped: /client/steam_client_ubuntu12 version 1405474565, installed version 1405474565
[2014-08-03 11:50:14] Nothing to do
[2014-08-03 11:50:14] Verificando instalación...
[2014-08-03 11:50:14] Performing checksum verification of executable files
[2014-08-03 11:50:15] Verification complete
Gtk-Message: Failed to load module "overlay-scrollbar"
Gtk-Message: Failed to load module "unity-gtk-module"
Installing breakpad exception handler for appid(steam)/version(1405474565_client)
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
[0803/115015:WARNING:proxy_service.cc(958)] PAC support disabled because there is no system implementation
libGL error: failed to load driver: swrast
Error: OpenGL GLX context is not using direct rendering, which may cause performance problems.

Hardware information:

  • CPU: AMD Athlon x4 760k
  • GPU: AMD Radeon R7 250 1 GB GDDR5 (Driver: Catalyst 14.4)
  • RAM: 8 GB DDR3 1600

What can I do to circumvent this issue?

don.joey
  • 28,662
BATandroid121094
  • 311
  • Well, I guess no-one gets my bounty. I solved the problem by downgrading the proprietary NVidia driver from 340 to 304 (and possibly a combination of the below). – jpaugh May 09 '16 at 23:48

5 Answers5

45

Steam ships with it's own gcc libraries, which are outdated and do not work on distributions with newer libraries. For further information, check out: https://wiki.archlinux.org/index.php/steam#Steam_runtime_issues

To solve your problem on Ubuntu 14.04, close Steam and run:

rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libgcc_s.so.1
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu/libstdc++.so.6
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/lib/i386-linux-gnu/libgcc_s.so.1
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libxcb.so.1

On 14.10, the path changed, commands are similar:

rm ~/.steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libgcc_s.so.1
rm ~/.steam/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu/libstdc++.so.6
rm ~/.steam/ubuntu12_32/steam-runtime/i386/lib/i386-linux-gnu/libgcc_s.so.1
rm ~/.steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libxcb.so.1

or

rm ~/.steam/bin32/steam-runtime/amd64/lib/x86_64-linux-gnu/libgcc_s.so.1
rm ~/.steam/bin32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu/libstdc++.so.6
rm ~/.steam/bin32/steam-runtime/i386/lib/i386-linux-gnu/libgcc_s.so.1
rm ~/.steam/bin32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.steam/bin32/steam-runtime/i386/usr/lib/i386-linux-gnu/libxcb.so.1
jpaugh
  • 552
TheGhost
  • 795
  • 3
    Amazing answer, just one thing, instead of saying "libstdc++.so.6" say "libstdc++.so.*" because there can be a different version installed. To those who did the upgrade from ubuntu 14.04 to 14.10, the steam path will stay the same for the runtime – mmm3743 Oct 24 '14 at 08:24
  • 1
    Does anybody know if Steam will update their package to actually run on 14.10? It's a mess right now... – Afiefh Nov 02 '14 at 21:40
  • Seems like this solution is working. GOD BLASE YOU MY SAVIOR! – Yehonatan Tsirolnik Nov 04 '14 at 15:08
  • 1
    It seems like removing files would be a bad solution, but this seems to work brilliantly :-p Kudos. Here's hoping Volvo fixes soon. – thirdender Dec 15 '14 at 07:54
  • 6
    doesnt work, whabts going on. i still get the same error – Nick Bailuc Dec 30 '14 at 05:05
  • first answer from of half of a dozen which actually worked for me (on 14.10) ! – ts01 Dec 30 '14 at 20:36
  • Third solution worked for me @Ubuntu 14.10 with R9 270 – Alexander Kim Jan 02 '15 at 17:12
  • 1
    Didnt help me, using 14.05 and prop nvidia driver... – aXept Feb 24 '15 at 11:38
  • I changed the path for deletion under Ubuntu 14.10 to ~/.steam/bin then deleted the files that are listed originally in this thread. Tested and works fine. –  Mar 04 '15 at 13:16
  • Seriously awesome answer – Steven Combs Apr 11 '15 at 02:38
  • 1
    @NickBailuc @aXept perhaps you need to do a sudo ldconfig -v after deleting the libs? Remember that libstdc++6 is one of THE core libraries in the system (dozens of dozens of programs depend on it) and if the Steam installer incorporates its own versions to /etc/ld.so.conf (respectively /etc/ld.so.conf.d/steam.conf or whatever) using ldconfig, the mess is there in no time. Running the command as I suggested will again cause the old libs to be removed from the internal list for good. – syntaxerror Oct 13 '15 at 11:04
  • 1
    Thanks but doesn't work, same error still... Curiously this only started to happen recently. – m0skit0 Nov 27 '15 at 10:43
  • @aXept Doesn't work for me, either, with proprietary nvidia driver. FWIW, this problem developed right after switching from the default "generic" driver. – jpaugh May 05 '16 at 22:42
  • Works on Ubuntu16.04 (the third set of commands; rm ~/.steam/bin32/ ...... etc) – user Jun 25 '16 at 14:50
6

I did the following

$ tar cjvf ~/.steam/gcc_libs_backup.tar.bz2 $(find ~/.steam | grep -e libstdc++ -e libgcc_s) && rm $(find ~/.steam | grep -e libstdc++ -e libgcc_s)

and then everything worked. If it's necessary you'll have a backup of the libraries in ~/.steam/gcc_libs_backup.tar.bz2

guntbert
  • 13,134
brunorro
  • 61
  • This is the most generic answer, FTW! But you might try find ~/.steam -name 'libstdc++*' -o -name 'libgcc_s*' instead of adding a grep. – jpaugh May 05 '16 at 22:50
  • It looks like everything relevant under .steam is a symlink to something under .local/share/Steam, so I ran this command on that folder instead. It did not work, though. – jpaugh May 05 '16 at 22:51
3

That same error has occured to me and the problem was with the amd driver. Try doing the following:

uninstall steam
uninstall amd driver
install steam
start steam
setup everything
install amd driver

Hope it helps

mmm3743
  • 338
  • 1
  • 6
  • 18
1

I had the same issue and couldn't resolve it, but thanks to @user22153 I was able to solve it, but with a little difference. (I created a new answer, so I could easier post the commands I used, also for future reference. :D) All creds got to @user22153.

rm ~/.steam/steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.steam/steam/ubuntu12_32/steam-runtime/i386/lib/i386-linux-gnu/libgcc_s.so.1
rm ~/.steam/steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libgcc_s.so.1
rm ~/.steam/steam/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu/libstdc++.so.6
rm ~/.steam/steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libxcb.so.1

So, simply put, if the above mentioned code (by @user22153) doesn't work, look around until you are able to find the files.

Justgivemeaname
  • 258
  • 1
  • 2
  • 11
1

Got this error after installing version 346.47 of the nvidia Geforce drivers on Ubuntu 14.04.2. During installation of the drivers, I got a message saying that the 32 bit compatibility libraries could not be installed, but I stupidly ignored it. Running back through the installer for the video drivers, and making sure to install those 32bit libraries fixed the issue.

Jacob Mueller
  • 11