I know very little about Linux/Ubuntu, but have intermediate experience with Apple & Microsoft OS.
A lady friend has asked me to assist her with a severe problem on her Linux 64Bit Platform.
We don't live in the same city. Therefore I have been using TeamViewer Remote access, to try and help troubleshoot for solutions.
She is unable to enter data into any address/search bars, due to a stream of equal signs like this preventing her from doing so;
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Also unable to update FireFox. She was able to download the latest version of FireFox, from a link that I emailed her, but we are unable to execute the file.
Also unable to update Ubuntu 14.04, from Ubuntu 13.04. She was able to download Ubuntu 14.04, from a link that I emailed her. But we are unable to execute the file.