Admin password will not respond

Question

I have Ubuntu 16.04 LTS. Computer was fine yesterday afternoon, but when I fired it up in the evening it kept asking me for my admin password. What I typed in was correct - many times. I just can't get into my computer! It's not a new computer. Please advise. I am using my employer's laptop to write this.

Hello my computer keyboard is English and very old (the letters are fading on it) I'm sorry, I don;t know what encrypted means. I am just a typist (not a very good one on this laptop!)

Arijit - I'm sorry, I clicked on "him" to thank you and say was doing what you suggested and it has taken me to a website. Could you please re-send your instructions again. They seemed easy to follow but your post has disappeared!

Hello again Arijit - I realised what I have done - no need to re-send! This is a struggle for me.

is your keyboard layout an english one, because if not, it might be that your system accidently changed to an english one - had this problem once after installing — d1bro, Nov 08 '16 at 13:03
if you did not encrypt your system one of the answers in this post might help https://askubuntu.com/questions/24006/how-do-i-reset-a-lost-administrative-password — d1bro, Nov 08 '16 at 13:04

score -1 · Answer 1 · answered Nov 08 '16 at 13:15

-1

@Melanie: 1. Boot into recovery mode from the Grub menu (using shift key if Ubuntu is the only OS) 2. After the boot, go to the option Drop to Root Shell Prompt 3. Type mount -o rw,remount / 4. To reset Password, type passwd username (your username) 5. Then type a new Password and exit from the shell to the recovery menu 6. Select resume normal boot 7. Select Ok 8. Use your Ubuntu with the new Password

Regards

You may Thank him for the solution.

answered Nov 08 '16 at 13:15

Arijit Chatterjee

1,153

We can't find Root Shell Prompt after the boot. – Melanie Nov 08 '16 at 14:09
I am glad it helped. Regards – Arijit Chatterjee Nov 08 '16 at 14:10
As I use a dual boot, in my case it's Advanced options for Ubuntu. Pressing Enter shows me a recovery mode. – Arijit Chatterjee Nov 08 '16 at 14:16
Do you think we should choose 45 or 42? – Melanie Nov 08 '16 at 14:26
I guess either of the two shall work. – Arijit Chatterjee Nov 08 '16 at 14:45
Sorry we got into a mess at stage 4 - we are trying again. – Melanie Nov 08 '16 at 14:51
No worries . If you succeed, just give me an up vote please . – Arijit Chatterjee Nov 08 '16 at 14:56
Do I have to delete the password for the named account. I am on a page with a lot of options. Do I just put in a new password at the bottom of the page where the prompt is? – Melanie Nov 08 '16 at 15:02
I think the new password will do, when you press Enter after the new password, you may have to repeat the password again – Arijit Chatterjee Nov 08 '16 at 15:05
My new password - computer says command not found and is giving me a lot of similar alternatives – Melanie Nov 08 '16 at 15:15
New password is not a command. The command is passwd melanie (if that's your username), press Enter. Then type the password you want to set. – Arijit Chatterjee Nov 08 '16 at 15:36
Hello Arijit - we did everything, but the new password is not working. Thanks for all your help. We will have to take the computer to the repair shop to see if they can do anything. I'll give you a vote up (if I can work out how to do it) Melanie – Melanie Nov 08 '16 at 15:58
Wait, if you have a Ubuntu Live DVD with you, try this http://askubuntu.com/a/435347/519116 – Arijit Chatterjee Nov 08 '16 at 16:48

Admin password will not respond

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