I paid $15.00 US and the download failed at approximately 300 megabytes, what do I do now?
I don't know what else I can contribute here -- it failed.
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20You don't need to contribute, that's optional, but I'm sure appreciated by Canonical. You should be able to retry the download but this time skip the contribution. – Jan 13 '17 at 23:42
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11where did you download it from? Ubuntu is free you don't have to pay for Ubuntu everytime you download it but you can always donate use this link to download an official .iso image. If you had issues with donloading or connectivity you should consult with your internet provider but Ubuntu has nothing to do with that. – JoKeR Jan 13 '17 at 23:43
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3You can also resume the download process if you still have the partially downloaded file and its source URL. Most web browsers can do that out of the box upon instruction but a download manager may help if this happens frequently. – David Foerster Jan 14 '17 at 10:53
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As others have said, you don't have to pay to download Ubuntu -- the donation is optional. Therefore you can simply download Ubuntu again however you like. There's no need for you to donate again, just as there was no need for you to donate in the first place.
(I hope you weren't misled into thinking otherwise! It's great to donate, but everyone should be aware that Ubuntu is available officially and at no charge.)
Currently, the donation page gives you the opportunity to direct funds toward particular goals in Ubuntu development. So if you want to do that, that's one benefit of donating. However, donating doesn't enable you to download Ubuntu faster. Everyone should be able to download Ubuntu pretty fast, whether or not they donate (and no matter how much they donate, if they choose to do so), and everyone has all the same download options. So the second time you try to download Ubuntu will be no less likely to succeed than the first.
Sometimes your own Internet connection might have problems that interfere with reliable downloading. If your download is getting interrupted, is slow, or the file you get at the end is corrupted (broken), then as Peyto says you will likely be best off downloading Ubuntu with the BitTorrent protocol.
However, if you want to just try downloading Ubuntu again from your web browser, you can skip the donation page by clicking Not now, take me to the download! This is what the donation prompt currently looks like:
You can also, if you like, go directly to the main download server and use the links from there. For example, you can get Ubuntu 16.04.1 LTS here. You'll most likely want the 64-bit PC (AMD64) desktop image or the 32-bit PC (i386) desktop image. (Which one you should choose doesn't depend on whether your processor is made by Intel or AMD; the 64-bit release works on both 64-bit Intel and 64-bit AMD processors.)
Once you've downloaded Ubuntu, I suggest checking its MD5 hash to see if the file really downloaded successfully. This can save you some hassle -- it's better to find out your download was bad before you install than during installation.
- This may be unnecessary if you're using BitTorrent, since that protocol automatically checks that what you've downloaded is correct, and your BitTorrent program will redownload any pieces of the file that are wrong. (This is very convenient and is one of the reasons to use BitTorrent to download Ubuntu, especially on an unreliable Internet connection. See also Peyto's answer.)
- But for downloads over the web, especially if your Internet connection is unreliable, it's a good idea to check the downloaded ISO image before you do anything with it.
- If you're currently running Windows, this section is for you.
If you're unsure what to do once you've successfully downloaded your Ubuntu ISO image, see:
- How to put it on a USB stick, from Windows, macOS, or Ubuntu.
- Or, how to put it on a DVD, from Windows, macOS, or Ubuntu.
- Try Ubuntu before you install it (once it's on a USB stick or DVD).
- Install Ubuntu 16.04 LTS (once it's on a USB stick or DVD).
Eliah Kagan
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4To be fair, the layout of that screen (and the "Pay" label on the button) seem quite misleading to me. I hope that hasn't led this OP to have "paid" when they might otherwise have not donated. – Lightness Races in Orbit Jan 15 '17 at 15:14
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@LightnessRacesinOrbit - It is confusing but that is called "marketing". – Michael Karas Jan 15 '17 at 15:20
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2@MichaelKaras: There are laws about misleading marketing that make you think you have to pay when actually you don't. – Lightness Races in Orbit Jan 15 '17 at 15:24
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@LightnessRacesinOrbit - I agree with you but it is still someone's idea of marketing persuasion. – Michael Karas Jan 15 '17 at 15:29
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2@MichaelKaras: Of course; what else would it be? That's exactly my concern. – Lightness Races in Orbit Jan 15 '17 at 15:33
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You can download Ubuntu and not get charged any money.
Since I'm guessing that your Internet connection is slow I would personally recommend the torrent download. It is a bit better at not stopping or getting interrupted. Just go to https://www.ubuntu.com/download/desktop and click alternative downloads and torrents. Then go under the bit torrent section and download whatever you would like.
Or if you wouldn't like to deal with torrents, click Download instead and move all of the sliders to the far left so as to not donate any more. (Or you can click, "Not now, take me to the download.")
Eliah Kagan
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Peyto
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3If you put the partial download in the exact location the torrent will download to it should even be possible for it to take advantage of those parts you already have. – kasperd Jan 14 '17 at 09:57
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Yes, I agree with kasperd. Many torrent clients also let you specify to add a torrent based on an existing (partial) file. – David Foerster Jan 14 '17 at 10:57