Facebook videos not playing on Mozilla (but working on Youtube) - 16.04

Question

Facebook videos stopped playing but on youtube everything is still fine.

When I play videos on Facebook I get:

"Something Went Wrong, we're having trouble playing this video".

I already did:

1) Update

sudo apt-get update        # Fetches the list of available updates
sudo apt-get upgrade       # Strictly upgrades the current packages
sudo apt-get dist-upgrade  # Installs updates (new ones)

2) Restart PC

3) Tried chrome (everything working)

4) Click on Learn More - it says I should update and restart my browser.

5) Remove and install Firefox Web Browser and Adobe Flash Plugin from Sofware Center

6) Completely remove Firefox and Adobe Flash Plugin as recommended Here and here

As nothing has changed, what else should I try?

(Using Ubuntu 16.04)

@AndroidDev it doesnt say the error, just say that I should restart browser and update it. Very generic. — Vitor Abella, Jun 13 '17 at 17:49
@AndroidDev I dont have any other browser, but i can install chrome to test it. — Vitor Abella, Jun 13 '17 at 17:55
What is the actual name of the flash package you have installed? (what's the output of apt-cache search flashplugin?) — Hee Jin, May 10 '18 at 20:49
@Emily , I already solved the problem, however, i dont know exactly how. That's why this question is still opened. — Vitor Abella, May 11 '18 at 02:50
Hi Vitor, can you enter the command apt-cache policy adobe-flashplugin flashplugin-installer in Terminal and add the output to your question? That may help us to figure out whether the issue was with the adobe-flashplugin package, which is different than flashplugin-installer. — Hee Jin, May 13 '18 at 18:28

score 6 · Answer 1 · answered May 10 '18 at 18:58

6

Installing ubuntu restricted extras solved this problem for me

sudo apt-get install ubuntu-restricted-extras

answered May 10 '18 at 18:58

vanillaSugar

181

Prior to installing ubuntu-restricted-extras, did you have a Flash plugin installed, and if so which package was it? – Hee Jin May 10 '18 at 20:42
Yes I have installed adobe-flashplugin and also tried to update it. – vanillaSugar May 12 '18 at 10:52
OK! This is really useful to know. So when you installed ubuntu-restricted-extras, which installs flashplugin-installer, did it remove the adobe-flashplugin package? You can check with the command apt-cache policy adobe-flashplugin flashplugin-installer – Hee Jin May 13 '18 at 18:26
It seems that I have installed adobe-flashplugin package but not flashplugin-installer. https://pastebin.com/Z5JB1ywF – vanillaSugar May 14 '18 at 12:39
1

NOT installing adobe-flashplugin and applying this solution worked for me. – Pascal Jun 28 '19 at 15:46
also solved my problem on Ubuntu 20.04 on a new install, when other solutions didn't. Thanks! – dievardump Jun 09 '20 at 06:43

score 3 · Answer 2 · answered Sep 09 '17 at 13:28

3

I had the same problem. I fix it like this:

sudo apt-get install adobe-flashplugin

If that's already installed, try to upgrade it:

sudo apt-get upgrade adobe-flashplugin

answered Sep 09 '17 at 13:28

Diego

31

you need to enable canonical partners in other softwares tab of software and updates software – Ramesh Maharjan Dec 02 '18 at 15:59

score 1 · Answer 3 · answered Aug 20 '17 at 21:00

1

I have the same problem, and this solution works for me. You can find "Restart with Add-ones disable" in "Help" menu, the firefox will restart with safe mode, check the video works or not, then switch back to see how about it then.

answered Aug 20 '17 at 21:00

user727615

11

score 0 · Answer 4 · answered Jun 02 '18 at 23:24

0

Go to the Ubuntu Software Center and search for codecs and install the GStreamer Multimedia Codecs ( GStreamer OpenCV plugins ) it works for me.

answered Jun 02 '18 at 23:24

Raul Terra Ferrão

1

GStreamer OpenCV plugins (gstreamer1.0-opencv) is not in the default Ubuntu 16.04 repositories, but it can be installed in Ubuntu 18.04 and later. – karel Jun 03 '18 at 00:14
1

Please provide a better answer than this. – Eranda Peiris Jun 03 '18 at 02:01

Facebook videos not playing on Mozilla (but working on Youtube) - 16.04

4 Answers4