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I am a novice with Ubuntu 16.04 and have tried all sorts of commands in the terminal and even sticking a pin in but nothing will get the tray to open

ray adamson
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CD trays will open via the Eject button on the front of them when powered, even if not connected to a motherboard so I suggest checking that the power is connected properly (Are there any blinking lights? Can you hear it's internal workings?) and press the eject button. As commenters have suggested, it may be jammed by a disk inside, at which point you may need to disassemble it.

I once had a problem where I could not for the life of me get a disc to read, only to eventually find out that the SATA cable had come loose. Never rule out the possibility of a poor connection.

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Sticking a pin in a drive that's powered on will not work. This method works only when a drive is powered off. There's a chance the Eject button does not make a good contact.

A good way to check if the tray is actually working is by installing Brasero, going to Tools>Eject and clicking on Eject on the specific drive. If the tray is ok, it will open this way.

sudo apt-get install brasero

Stormlord
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    Sticking a pin in a CD drive that's powered on does work sometimes. I know this for a fact. I further know that sticking a pin in the drive with a series of CD's can eventually succeed in getting the CD drive permanently unstuck so that both the eject button on the CD drive and the eject command from the terminal work properly the way they used to when the CD drive was new. – karel Jul 27 '17 at 05:12
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I experience a matching regression in kernel 3.16 and doubt that is fixed in newer ones. If the block device layer read from a CD drive, the tray stays locked. Burn programs and command "eject" can open it.

eject /dev/sr0
xorriso -outdev /dev/sr0 -eject all

But the malfunction of the paperclip hole is not a good sign. There could be a mechanical jam.