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I have installed Ubuntu 17.04 after Windows first primary partition on my Asus laptop. But now I am not able to access Windows partitions.

Error mounting /dev/sda5 at /media/nisarg/New Volume: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,f‌​mask=0177" "/dev/sda5" "/media/nisarg/New Volume"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda5': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option.
Sudarshan Admuthe
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  • What partition is Windows installed on? – sempaiscuba Sep 09 '17 at 05:44
  • what is the Error message ? – Mahmoud S. Marwad Sep 09 '17 at 14:12
  • Error mounting /dev/sda5 at /media/nisarg/New Volume: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sda5" "/media/nisarg/New Volume"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda5': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. – Mahmoud S. Marwad Sep 09 '17 at 14:14
  • Could you please [edit] your post, when you want to add information? Especially file or program output listings (with the help of the {} button in the editor toolbar) will be much more readable there; alternatively you can use a pastie service for longer listings and include the link of your pastie in your question. Overall it’s best to have everything relevant in one place. Additionally, comments may be deleted for various reasons. Thanks. – David Foerster Sep 09 '17 at 21:05
  • Possible duplicate of Unable to mount Windows (NTFS) filesystem due to hibernation – David Foerster Sep 09 '17 at 21:06

1 Answers1

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If the NTFS drives are mounting as read-only, or not mounting at all, its probably because Ubuntu thinks their filesystems are unclean, probably due to hibernation, or a damaged file system. Do this...

in Windows

  • boot into Windows
  • open the Power control panel
  • choose change what the power buttons do
  • choose change options that are unavailable
  • uncheck fast startup
  • close the Power control panel
  • open an administrative command prompt window
  • type powercfg /h off
  • type chkdsk /f c:
  • approve to run chkdsk at next reboot
  • type chkdsk /f x: (replacing "x" with drive letters of other visible NTFS partitions)
  • reboot into Windows to let chkdsk run on drive C:
Community
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heynnema
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