My printers don't work anymore since last update

Question

Both printers aren't working anymore since my last update yesterday.

A internal error reporting box fires up, when I try to add another printer under system settings. Here is some info:

Executable Path: /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism
Package: cups-pk-helper 0.2.5-2ubuntu2

ProblemType: Crash

cups-pk-helper-mechanism crashed with signal 5 in g_variant_new_va()

Found this: https://bugs.launchpad.net/ubuntu/+source/cups-pk-helper/+bug/1565170

This is the error firefox-printer dialogue shows:

What can I do?

My best guess based on the limited information you have provided is that something is awry with /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism or one of it's configuration files. Have you tried removing and reinstalling the package? What have you tried? — Elder Geek, Oct 12 '17 at 20:34
I'd need a routine for this. I only did run the weekly ubuntu update and it's not working anymore since this. — empedokles, Oct 12 '17 at 21:34
cd /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism -> bash: cd: /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism: Is not a directory — empedokles, Oct 12 '17 at 21:44
https://bugs.launchpad.net/ubuntu/+source/cups-pk-helper/+bug/1565170 — empedokles, Oct 12 '17 at 21:51
Good find. Subscribe to the bug so that you can be notified when it's squashed. Meanwhile you may want to https://askubuntu.com/questions/138284/how-to-downgrade-a-package-via-apt-get Previous releases of cups-pk-helper can be found here — Elder Geek, Oct 12 '17 at 22:54
doing sudo apt-get purge cups and then sudo apt-get install cups --install-suggests fixed the problem for me.... — ΦXocę 웃 Пepeúpa ツ, Dec 11 '18 at 08:12

Elder Geek · Answer 1 · 2017-10-14T14:00:48.593

2

Unless you truly need the fine grain priveleges that cups-pk-helper provides, you might try simply removing the package with sudo apt-get remove cups-pk-helper if that fails, you can purge the package where packagename is cups-pk-helper

You might also take a look at this related post.

edited Oct 14 '17 at 14:00

answered Oct 12 '17 at 23:06

Elder Geek

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I tried both (remove and purge), but I still receive the same error under firefox-printing (see screenshot above). I also got the same exclamation mark under printer settings on the specific printer. – empedokles Oct 13 '17 at 07:53
Turned out, cups wasn't installed anymore and has been removed with my deinstallation of imagemagick without asking back. – empedokles Oct 13 '17 at 09:23

My printers don't work anymore since last update

1 Answers1