I have a new dell E5580 running xenial 16.04. I cloned my old drive (on an E5570) and everything works perfectly except for wireless. When I type
nmcli dev
I get this output
DEVICE TYPE STATE CONNECTION
enp0s31f6 ethernet connected ARE wired
lo loopback unmanaged --
i.e,. there's no indication of any wireless device. Similarly
lspci | grep -i wireless
returns nothing.
I can use wireless when I boot ubuntu from a pen-drive, and when I am in windows (I have a dual boot setup) so it's obviously a software problem.
When I click on the network icon in the tray there's no mention of WiFi at all.
At the suggestion of @David_Foerster, I'm cutting and pasting output from the commands he suggested. The first is from my old machine, for which wireless works.
lspci output
02:00.0 Network controller [0280]: Intel Corporation Wireless 8260 [8086:24f3] (rev 3a)
Subsystem: Intel Corporation Wireless 8260 [8086:0050]
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi
lshw output
*-network
description: Wireless interface
product: Wireless 8260
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlan0
version: 3a
serial: a4:34:d9:9a:31:61
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=4.4.0-104-generic firmware=16.242414.0 ip=192.168.1.206 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:132 memory:ef100000-ef101fff
*-network
description: Ethernet interface
product: Ethernet Connection (2) I219-LM
vendor: Intel Corporation
physical id: 1f.6
bus info: pci@0000:00:1f.6
logical name: enp0s31f6
version: 31
serial: d4:81:d7:5b:ae:b9
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=3.2.6-k firmware=0.8-3 latency=0 link=no multicast=yes port=twisted pair
resources: irq:133 memory:ef300000-ef31ffff
lisusb output
Bus 002 Device 007: ID 13fe:5500 Kingston Technology Company Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 018: ID 046d:c00c Logitech, Inc. Optical Wheel Mouse
Bus 001 Device 019: ID 413c:2010 Dell Computer Corp. Keyboard
Bus 001 Device 016: ID 413c:1003 Dell Computer Corp. Keyboard Hub
Bus 001 Device 015: ID 046d:c00c Logitech, Inc. Optical Wheel Mouse
Bus 001 Device 013: ID 413c:2513 Dell Computer Corp. internal USB Hub of E-Port Replicator
Bus 001 Device 011: ID 8087:0a2b Intel Corp.
Bus 001 Device 017: ID 04a9:1792 Canon, Inc.
Bus 001 Device 014: ID 413c:2513 Dell Computer Corp. internal USB Hub of E-Port Replicator
Bus 001 Device 004: ID 1bcf:2b91 Sunplus Innovation Technology Inc.
Bus 001 Device 003: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
The second is cut and pasted output frin the new machine, for which wireless doesn't.
lspci output
02:00.0 Network controller [0280]: Intel Corporation Device [8086:24fd] (rev 78)
Subsystem: Intel Corporation Device [8086:0050]
03:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:134e] (rev a2)
Subsystem: Dell Device [1028:07a8]
lshw output
*-network UNCLAIMED
description: Network controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
version: 78
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress cap_list
configuration: latency=0
resources: memory:ef100000-ef101fff
*-network
description: Ethernet interface
product: Ethernet Connection (4) I219-LM
vendor: Intel Corporation
physical id: 1f.6
bus info: pci@0000:00:1f.6
logical name: enp0s31f6
version: 21
serial: a4:4c:c8:4d:e9:73
size: 1Gbit/s
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=3.2.6-k duplex=full firmware=0.1-4 ip=192.168.1.220 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:131 memory:ef300000-ef31ffff
lsusb output
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2b Intel Corp.
Bus 001 Device 003: ID 0c45:6717 Microdia
Bus 001 Device 005: ID 0a5c:5834 Broadcom Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
The outputs are different in several respects and hopefully suggest where the problem might be. The lspci
command returns two wireless related lines for the old machine, which are absent on the new machine. The lshw
command on the new machine returns a first line which says UNCLAIMED. On the old machine, this command returns description as Wireless interface
Thanks very much for all your help and patience! Leo
sudo lspci -v
– John Orion Dec 16 '17 at 18:45lspci
command and see if it shows there and what it is listed as .. also in the pen drive do asudo lshw -C network
and make note of what it shows .. this should show the name of the card, driver and firmware its using for the pen drive that is working maybe that will give us a place to look on the laptop – John Orion Dec 16 '17 at 19:11