Digital Media Concepts/Smartphones Impact on Communication
SmartPhones and Communication: The Good and Bad
Smartphones have really changed the way we communicate, affecting personal interactions, social skills, and relationships. This article shows various aspects of how smartphones influence communication.

Fun Fact!
97% of Americans have a mobile phone and about 85% of those are smartphones![1]
Changes in Face - to - Face Communication
The popularity of smartphones has made face to face interactions very less. Many people choose to text or use social media over speaking in person. This change can result in misunderstandings, as messages often dont show tone and visual cues that are shown in direct conversations. According to the University of the People, this reliance on digital communication may lead to decreased social skills and increased antisocial behavior.[2]
Impact on Social Skills
Negative impact:
Too much phone use can make it harder to talk face-to-face. People may get used to texting so much that they feel nervous speaking in person. Some people even use their phones to avoid social situations, which can lower their confidence in real conversations. A study from Grand Canyon University said that people might lose strong speaking and listening skills because they miss things like tone of voice, body language, and eye contact. [3]This can lead to weaker relationships or misunderstandings.
Positive Impact:
Smartphones help people stay connected, even if they are far apart. Apps like FaceTime, Zoom, or WhatsApp let friends and family talk and see each other from different places. This can help people build friendships, stay in touch, and feel less lonely. Smartphones also help shy people express themselves better through texting or messaging, which can make them feel more confident.
Effects on Relationships
Smartphones can both help and harm personal relationships. While they give the ability for people to stay connected over long distances, they can also create barriers in close relationships. For example, using phones during meals or conversations can make others feel ignored or less important. This behavior, often referred to as "phubbing", can weaken relationship bonds. Nystrom & Associates note that relying on texting or messaging can lead to misunderstandings, as it's easy to misinterpret tone or intent in written messages.[4]
Influence on Family Communication
Within families, smartphones have changed how members interact. While they make it easier to stay in touch, especially with family members who live far away, they can also reduce the quality of time spent together. For example, family members might be physically present but engaged with their devices, leading to less meaningful interactions. The Pew Research Center found that cell phones and the internet are seen as positive tools for improving communication with distant family members, but their impact on in-person family interactions is more complex.[5]
Fun Fact!

Not only teenagers use phones, 92% aged 65+ own smartphones! [6] What happened to phonebooths?
Psychological Effects
FOMO( Fear of Missing Out)
To smartphone use can lead to psychological issues such as anxiety and depression. The constant need to check notifications or stay updated on social media can create stress and a fear of missing out (FOMO).
Additionally, the presence of smartphones during social interactions can decrease the quality of conversations and reduce empathy between individuals. An article from Greater Good Magazine discusses how the mere presence of a cellphone can diminish the quality of social interactions and the empathic connection people feel toward each other.[7]
In conclusion, while smartphones have revolutionized the way we connect with others, it's essential to be aware of their potential drawbacks on communication. By understanding these effects and adopting mindful usage practices, we can enjoy the benefits of smartphones without compromising our personal interactions and relationships.
References
- ↑ Olia, Adnan (2024-01-30). "Text Message Statistics & Trends for 2024 [And Beyond!]". Intradyn. Retrieved 2025-03-30.
- ↑ "How Have Cell Phones Changed Us Socially? Hint: Too Much". www.uopeople.edu. 2020-03-14. Retrieved 2025-03-30.
- ↑ "How Cellphones Affect Communication Skills". GCU. 2022-06-29. Retrieved 2025-03-30.
- ↑ Hippe, Hannah (2023-01-06). "How Phones Impact Relationships". Nystrom & Associates. Retrieved 2025-03-30.
- ↑ "The internet, cell phones, and family communication". Pew Research Center. 2008-10-19. Retrieved 2025-03-30.
- ↑ Olia, Adnan (2024-01-30). "Text Message Statistics & Trends for 2024 [And Beyond!]". Intradyn. Retrieved 2025-03-30.
- ↑ "How Smartphones Are Killing Conversation". Greater Good. Retrieved 2025-03-30.