6

I have tried some solutions from the internet but still not working. I have tried to open it in terminal and I get this:

12:43:40:0155 Gtk Failed to load module "canberra-gtk-module"
12:43:40:0157 Gtk Failed to load module "canberra-gtk-module"
12:43:40:0217 Gs  enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-popular, modalias, odrs, packagekit-refine, rewrite-resource, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colors-metadata
12:43:40:0217 Gs  disabled plugins: dpkg, dummy, fedora-langpacks, fedora-pkgdb-collections, repos
12:43:40:0375 Gs  /etc/PackageKit/Vendor.conf file not found
12:43:40:0847 Gtk Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
**
Gtk:ERROR:../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/433/data-dir/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Bail out! Gtk:ERROR:../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/433/data-dir/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Aborted (core dumped)

How can I fix this? I am using Ubuntu 20.04LTS.

nobody
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Vincent Khoo
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  • Software center comes in two versions, a snap version and a "traditional" version that you can install via apt. You can try to install the traditional version by using "sudo apt install ubuntu-software" (in CLI, without double quote). In this way you will have two different stores (and you can afterwards remove the snap version that is a little buggy, like I did in my machine) – Lorenz Keel Jun 08 '20 at 12:59
  • @LorenzKeel It works :) Thank you so much! – Vincent Khoo Jun 08 '20 at 16:37
  • good to hear, I'll put it as answer. – Lorenz Keel Jun 08 '20 at 16:57
  • What is the output of ubuntu-software in terminal. Does it display any errors? – me is me Dec 18 '20 at 14:53

4 Answers4

8

The issue is the snap-store is unable to load it's database for the first time. You need to remove then reinstall the snap:

sudo snap remove snap-store
sudo snap install snap-store
shvahabi
  • 952
3

I had the same issue on 20.10. Following a comment in this bug report, I was able to fix it by removing the pixbuf loaders cache at ~/snap/snap-store/common/.cache/gdk-pixbuf-loaders.cache.

I haven't had any of the subsequent issues that comment mentions, I'm assuming it's because I specifically removed the pixbuf-loaders cache and didn't wipe all the cache out like they did.

Pablo Bianchi
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Nick
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1

In Ubuntu 20.04 the Software Center application comes in two versions:

  • a "traditional" version that you can install via apt.
  • a snap version, that doesn't work as good as the previous one.

You can try to install the traditional version by using in a terminal the command: 

sudo apt install ubuntu-software

In this way you will have two different stores: if the one installed with apt works without issues, you may think to remove the snap one with the command: 

sudo snap remove snap-store
Lorenz Keel
  • 8,905
1

I have the same issue on Ubuntu 20.04.1. It happened after re-installation system with existing /home directory. I've tried to run from command line snap-store and got the same error. Re-Installation of program helped to me:

sudo snap refresh snap-store
sergol
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  • 3