USB ports have completely stopped working

Question

Every USB port has stopped working on my laptop running Ubuntu 16.04 LTS. I executed lsusb in terminal and was prompted with the following:

Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I'm not sure what I'm doing. How can I fix this?

Have a look in the BIOS / set-up, sometimes there is an option to disable USB ports - make sure it's off. — Jonas Czech, Sep 13 '16 at 16:11
What's the output of lspci -nnk | grep -A2 USB and sudo dmesg | grep -i -e '[uoex]hci' -e usb? See How do I save terminal output to a file? if you don't know how. And could you please [edit] your post, when you want to add information? Especially file or program output listings (with the help of the {} button in the editor toolbar) are much more readable there; alternatively you can use a pastie service for longer listings and include the link of your pastie in your question. — David Foerster, Sep 13 '16 at 17:10

score 7 · Answer 1 · edited Oct 24 '17 at 12:22

7

Maybe it will help you:
Open terminal, type:

sudo -H gedit /etc/default/grub

Change the line

GRUB_CMDLINE_LINUX=""

To

GRUB_CMDLINE_LINUX="acpi=force irqpoll"

Save and close the file.

sudo update-grub

Reboot.

Source on ubuntugeek.com

edited Oct 24 '17 at 12:22

Zanna

70,465

answered Sep 13 '16 at 16:26

Benny

4,920

2

Thanks bro, you saved me. I'd already pictured myself reinstalling the whole system. – Tobias Feil Apr 03 '20 at 10:46
This solution didn't work for me on Ubuntu 20.04 LTS, but i have tried Step number (4) in this link (https://www.makeuseof.com/tag/fix-usb-device-port-linux/) and works fine with me. – Ahmed Mousa Jun 21 '20 at 10:47
1

Don't use this!! This destroyed my grub entry and I could not boot anymore!!! DON'T USE THIS!!! – jojo123456 Jan 27 '22 at 05:51
Legend! This had been bugging me for ages. Your fix worked perfectly! Cheers. – compuphys Jul 19 '22 at 21:25
1

@AhmedMousa, your step (4) is "reboot". Writing it out saves people time. – Martian2020 Feb 22 '23 at 03:43
i dont understand what forcing acpi force irqpoll means but i assume it refreshes the usb devices somehow.. fixed my issues – clockw0rk Oct 11 '23 at 01:50

score 0 · Answer 2 · answered Apr 12 '20 at 19:10

For GIGABYTE-970A-UD3P I had to do something similar what ozcyto recommended in this thread:

sudo nano /etc/default/grub

Change GRUB_CMDLINE_LINUX line to:

GRUB_CMDLINE_LINUX="iommu=soft"

Then (preferably in a new terminal window) run this:

sudo update-grub

Restart your PC and it should work.

USB ports have completely stopped working

2 Answers2

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